?_ ÿÿÿÿ8‰  lp 4hÔˆ ‚ö…‚ ‡ Xƒ‰öC ̃XƒX(Xƒ¨ ÄÄ@@ÿ×Ø 0ß $-4;JIBåLhTu![oBdf&i„knîass+x˜Dƒ2€¬6†´7ªa”˜=˜È‹›ôD¥Ýx¦§P¬¼J®ëL³ó‡´¶H¶×O¹ùK»éÿŸ½¼P½ýR¿ÿeÀËMÀó›ÀöRÃÿPÇöSÉÿPËìRÏýTÔÿWÕõg×éšÝݘßþâécåÿ­æÿÓëëµììmìÿ‡ïöÊñþ{ôÿ‰úÿšþÿ±ÿÿÆÿÿÚÿÿøÿÿ!†    ‚ ƒ ' ‡ ?4??>?>=‚<=<;:962 ,ƒ+)+)‚"")„")")" #š") ?? ?4  !5;:‚6:962,Š+,",)",)",")"„)"")#š" ??!!7<;:96†226626,),+,,)+)")"")"#™" ??!8/7 ;:…96:926‚22,-,“ ,,,))""""ƒ)""#™" ??4 !;:„99:96©2-  "#„"" ?“ >=< ;:ƒ6996©22*,,  " """#”) ??>!>>!5=5=5<‚7<;:„699:6¡22,, + ),  ""  "…""#„"" ?ˆ!4>>5 5=ƒ/5<‚;<;:ƒ6996Œ26, ++ ‘ +  "" " „"…##" ?‚>?>=<‚;<;:ƒ69:6§26,,, ""    "#ƒ" ?>=<;:„6:696´22,**, + +" )"  ")"" ??=?>=„&<‚;0;:6•22,-- ,+" " Ž"  " "†) ??>=&&<‚0;ƒ:::‘$$66.6622-,, ,‹*+*,+*" "")"„ ""ƒ""‡ ??>?>=„<‚;‹ 1$$6‰22, ,+)‡"")" ")")"    ??>ˆ==8=<ƒ;;Œ777  $ 6ˆ2 ,…),",+)„"")" ˆ  ??>ƒ<ƒ&;™ 7 .26622*,--,,+),ƒ)")"…)" "  ??&>‚8<ƒ;—$ ;$$$66,9622,,22,*,Œ,) ,*",)"„"”""""##" ??>8<„0;Å::71622 ,,)  ) "#"" ??=>3‚=<„;ˆ:$ :16¶ 26226,* ", "   ""##" ??‰>>==&<„;…:$ 69­6,$662-,,- * +,) *")" )"   "‹#") ??>‰=&<=<<;:ƒ7::96‹26  ,š+""")""   "‡)"" ??ˆ&>>===<;:96©22$-, ),) ,"" "    "… ??‡>>=<&=<&;:9‚:26¨22,* -,   )" "   "ˆ)"" ??‚8>=ƒ<<;:96«26, ),+  "    "… ??‚>=‚<=;:96‡26,*,ˆ), ) ,+ "„"""  ") ??=ƒ<<;:962„,* ,‚),)‡""")")"  "" ??=‚<;:…6:6:262ƒ, ,)ˆ ")"")"ƒ"… ??=&… ;;:…9:9:2626 ,)‡" "")"™)"")"")"")"") ??&=† ;:„696:62„+6,6,‚),)")"‚ ?>=<; : 6 ,)˜"))"))"")"")"")"")"")" ? > =<‚3<(3ƒ&ƒ/&;)z4ÿÿF*FÿÿÿÿEHELP.XML¾‡|AWBTREEÁi|AWDATAìd|CF1}¦|CONTEXTNž|CTXOMAP”|FONT_|KWBTREE½$|KWDATA/ |KWMAPˆ$|SYSTEMO|TOPICî|TTLBTREEð|VIOLAš|bm0‹¨|bm1v©|bm10‹±|bm11:²|bm12é²|bm13±³|bm14`´|bm15µ|bm16«µ|bm17Œ¶|bm18q·|bm19¸|bm2Eª|bm20Õ¸|bm21ÖØ|bm22áî|bm23E.|bm24bm|bm25»Š|bm26€‹|bm27EŒ|bm28|bm29NË|bm3ù¬|bm30øæ|bm31ùë|bm32Øð|bm33ñ|bm34mò|bm35Pó|bm360ô|bm37õ|bm38èõ|bm39¿ö|bm4È­|bm40Œ÷|bm41½ÿ|bm42t|bm43!|bm44¾|bm45r|bm46ÿ|bm47H|bm48á|bm49ƒ|bm5p®|bm50’ |bm51¨ |bm52|bm53â7|bm54ð8|bm55/;|bm6|bm72¯|bm8ÿ¯|bm9ðŸ–l!iŠEIMCD V2*RR(`Inetwh32.dll',`INETWH_Initialize',`')"RR(`Inetwh32.dll',`Internet',`S')RR(`Inetwh32.dll',`Inet',`S')INETWH_Initialize()-RR(`RoboEx32.dll',`RoboHelpExInitialize',`')(RR(`RoboEx32.dll',`RoboHelpExAbout',`')/RR(`RoboEx32.dll',`RoboHelpExWatermark',`SSS')8RR(`RoboEx32.dll',`RoboHelpExWatermarkNonScroll',`SSS')/RR(`RoboEx32.dll',`RoboHelpExShowNavPane',`S')/RR(`RoboEx32.dll',`RoboHelpExShowSeeAlso',`S')"RR(`RoboEx32.dll',`JumpHtml',`s')RoboHelpExInitialize()4CBB(`btn_topics',"RoboHelpExShowNavPane(`toggle')")RoboHelpExShowNavPane(`show')#RoboHelpExShowSeeAlso(`See &Also')ZmainrÿÿààÿÿZ{ second®G2„Qÿÿÿÿÿà  &€†ˆ€†ˆ€€îÌ¡¢±²ºîqðhðÿÿÿÿ 8ÿÿÿÿD1? ÿÿÿÿûDw… Welcome3 w) "€€6˜ˆ–š‚€‚ÿWelcomeÜDŠ7 <€¹€2˜š‚€‚€€‚€€‚ÿWelcome to IMCD 2 - the first completely automated Business Continuity and Incident Management Planning software solution.Automated Planning: IMCD™ is a groundbreaking new software solution to completely automate the business continuity planning process for small to mid-sized businesses and for business units and vendors of larger companies. IMCD™ IMpowers the enterprise regardless of size. Guided and Interactive: IMCD™, which stands for Incident Management CD™, explains Incident Management and Business Continuity Planning to the user and then guides the user interactively through a series of questions and answers to a complete disaster recovery solution, including both ongoing and emergency operating procedures. FwÐ3 4€'€2˜š‚€€‚€€‚ÿUnique Gap Analysis: Most impressively, the program also produces a dynamic Gap analysis that details the steps the business needs to take to achieve a good recovery posture. Comprehensive and affordable protection: This is the first program of its kind and is a complete solution for small to mid-sized businesses and for business units and vendors of large businesses. IMCD™ educates the user, asks the questions, does the analysis and produces the procedures that protect a business in case of a disaster or cyber attack.žhŠn6 :€Ñ€2˜š‚€‚€€€€‚ÿIMCD is available in either Pro or Small Business editions. The Small Business Edition includes all the functionality, features, and support of the Pro edition. The only limitation is on the number of key personnel, network equipment, and workstation records that you can create and include in your Incident Management plans. The limits are as follows:tÐâY#‚€6C . €€"š‚€‚ÿ€,€"š‚ÿ€.€"š‚‚ÿÿÿ Key Personnel:12ˆnji#¢€>C . €€"š‚ÿ€€"š‚€‚ÿ€6€"š‚ÿ€8€"š‚‚ÿÿÿ Network Equipment:6„âîi#¢€6C . €€"š‚ÿ€€"š‚€‚ÿ€,€"š‚ÿ€.€"š‚‚ÿÿÿ Workstations:12—nj… ) "€Ü€2˜š‚€‚‚ÿThis makes the Small Business Edition ideal for smaller organizations or departments of larger businesses.< îÁ 1¤ f´†Á ø ŠGPreferences7… ø ) "€€6˜ˆ–š‚€‚ÿPreferences™`Á ‘ 9 B€Â€2˜š‚€‚‚†"€€€‚ÿIMCD can be configured to match the way you want to work. To set your IMCD preferences:<ø Í + &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.rA‘ ? 1 2€‚€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T -Tools and Preferences.U$Í ” 1 2€H€r©€š:‚¨€ƒ€€‚ÿ3.Select the Preferences page.a6? õ + &€l€r©€š:‚¨€ƒ‚ÿ4.The preferences that you can set are as follows:<” 1 - *€€2‘€š‚€ƒ€‚ÿSave PlaceDõ u + $€3€2™š‚™€‚ÿIf you check this option, IMCD will remember the part and page that you were last viewing when you exited IMCD. The next time you open IMCD it will open at the same page. If this option is not checked, then IMCD will open at the beginning of the last Part that you were viewing.<1 ± - *€€2‘€š‚€ƒ€‚ÿFull CheckÖu ²+ $€­€2™š‚™€‚ÿIn order to help you collect the correct and complete data required for a comprehensive incident management report you can select the Full Check option so that IMCD will not allow you to save data in Part 2 unless all the essential fields have been completed. If however you wish to enter just outline information, you can turn off full checking and only the basic data will be required to be completed. The status bar alerts you to a required field in a Full Check. ;± @- *€€2‘€š‚€ƒ€‚ÿAuto Edit² @… Ѧ²ÝA+ $€M€2™š‚™€‚ÿIf you want to be able to edit records in Part 2 without first having to click the Edit button to put the database in to Edit Mode, check the Auto Edit option. This is useful if you are entering a lot of data at once as you can just start typing in the edit boxes and then save the data. If however you are just reviewing data entered in Part 2 you may wish to uncheck this option to prevent accidental changes to data.? @B- *€$€2‘€š‚€ƒ€‚ÿShow TooltipsO$ÝAkC+ $€I€2™š‚™€‚ÿIMCD shows the name or function of a toolbar button in a Tooltip when you rest your mouse pointer over a button. If you wish to turn off this feature, uncheck the Show Tooltips option. IMCD will still show information about a button in the status bar even if Show Tooltips is not selected.DB¯C+ &€2€r‘€š‘€‚€‚ÿSpell Check Dictionary¦ukCUE1 0€ë€2™š‚™€€€‚ÿIMCD provides five language dictionaries for use in Part 2 for spell checking descriptions, notes, and other free text. Select the dictionary that you wish to use from the pick list. The choices are English (US), English (UK), Spanish, French, and German. If these dictionaries are not already installed you can down them from http://www.contingenz.com/downloads.htm. J¯CŸE- *€:€2‘€š‚€ƒ€‚ÿNumber of Emergency LogsBUEáF+ $€/€2™š‚™€‚ÿWhen you print a complete copy of the IMCD Incident Management Report in Part 3 IMCD will print the number of copies of the emergency log page that you select for this option. Click on the up or down arrows to either increase or decrease the number of copies that you require.~DŸE_G: D€Š€r©€š:‚¨€ƒ€€†"€‚ÿ5.Once you have set your preferences, click the Save button. +áFŠG( €€2˜š‚€‚ÿ@_GÊG10´†OÊGHODatabase Backup;ŠGH) "€$€6˜ˆ–š‚€‚ÿDatabase BackupäªÊGéI: B€W€2˜š‚€‚‚†"€€€‚ÿIMCD™ contains your critical backup information. It is especially important that this information is backed up in addition to other backups. Your license permits you to create backup copies of the IMCD database file, imcd2.mdb. ContingenZ recommends that you back up the IMCD™ database each time make changes or updates to the data. Use this screen to copy the database to a safe location. To backup the IMCD database:<H%J+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.rAéI—J1 2€‚€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T -Tools and Preferences.Y(%JðJ1 2€P€r©€š:‚¨€ƒ€€‚ÿ3.Select the Database Backup page.Ø—JL; D€³€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the Backup Destination browse button and select the folder in which you wish to store the IMCD database backup. This location can be a network or server drive, a floppy disk, or other writeable media.Z ðJ]L: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Save button. e+LÂL: D€X€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Backup Database button. ˜k]LZM- *€Ö€2˜š‚€‚‚€‚ÿNote: You cannot perform a database backup if another user is using the IMCD database.Toolbar ButtonsbÂL¼M[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿWZMNI#b€¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿEdit Undoc¼MvN[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ aN×NI#b€0¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿSaveBackup Database-vNO) "€€2˜š‚€‚‚ÿA×NEO1h OkEOOĉDatabase Restore<OO) "€&€6˜ˆ–š‚€‚ÿDatabase RestoreeEO‚* "€Ë€2˜š‚€‚‚ÿRestoring IMCD from a backup will replace all data in the current database with the O‚Odata contained in the backup database. No merging is performed. Be certain that the data from the backup is the most current data available. The restore function is permanent and cannot be undone.If you have made a backup copy of IMCD, the Restore File will show the name and location of the last backup made. If you wish to use a different file, click the explore file button to browse to the file that you want to use to restore your IMCD database. Once you have selected the file you wish to use, click the Restore button.äªO„: B€W€2˜š‚€‚‚†"€€€‚ÿIMCD contains your critical backup information. It is especially important that this information is backed up in addition to other backups. Your license permits you to create backup copies of the IMCD database file, imcd2.mdb. ContingenZ recommends that you back up the IMCD™ database each time make changes or updates to the data. Use this screen to copy the database to a safe location. To restore the IMCD database:<‚<„+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.rA„®„1 2€‚€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T -Tools and Preferences.Z)<„…1 2€R€r©€š:‚¨€ƒ€€‚ÿ3.Select the Database Restore page.ªy®„²…1 2€ò€r©€š:‚¨€ƒ€€‚ÿ4.If you have made a backup copy of IMCD, the Restore File will show the name and location of the last backup made.Ó…À†; D€©€r©€š:‚¨€ƒ€€†"€‚ÿ5.If you wish to use a different file, click the Restore File browse button to browse to the file that you want to use to restore your IMCD database. This file must exist in order for IMCD to restore it.Z ²…‡: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. f,À†€‡: D€Z€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Restore Database button. ™l‡ˆ- *€Ø€2˜š‚€‚‚€‚ÿNote: You cannot perform a database restore if another user is using the IMCD database.Toolbar Buttonsb€‡{ˆ[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿWˆÒˆI#b€¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿEdit Undoc{ˆ5‰[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ bÒˆ—‰I#b€2¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿSaveRestore Database-5‰Ä‰) "€€2˜š‚€‚‚ÿB—‰Š1ë‰ÁŠCŠ1Technical Support=ĉCŠ) "€(€6˜ˆ–š‚€‚ÿTechnical Support¸]ŠûŒ[ „€»€2˜š‚€È&Inet("mailto:support@contingenz.com")€‰€‚‚‚ÿTechnical Support is provided free of charge to all registered users via email. Send email to support@contingenz.com, stating your problem or issue and an IMCD technical support specialist will respond within 24 hours, but usually much faster than that. Please be sure to include your Windows Version and Service Pack Level, Version of Internet Explorer and your User Mode (Administrator, Power User, etc). Please also tell us about your installation configuration, including your installation drive and whether you have installed your database and reports onto a local drive or a network drive. âCŠ) €Å€2˜š‚€‚ÿIf you are experiencing a problem, please also tell us which other applications were running in the background when your issue arose. If you received an error message, please attach a copy of the file "errorlog.txt" -- if you installed using the default settings, that file will be found in the folder "C:\Program Files\ContingenZ\IMCD 2\logs." If you changed the default installation settings, that file will still be in the same location relative to your installation settings.+ûŒ1( €€2˜š‚€‚ÿDu1\k/u´âVersion Information?1´) "€,€6˜ˆ–š‚€‚ÿVersion Information¨uÕÁm ¨€Q€2˜š‚€È:JumpHtml(`http://www.contingenz.co´ÕÁ1m/imcdversioninfo.htm')€‰€‚ÿThe Version Information page is found in Part T - Tools and Preferences and displays a list of all the key files that are part of IMCD. The list shows the file's location, and its version and build information, where available. This information can be used to ensure that you have the latest files for your copy of IMCD. The latest released version of each file can be found at www.contingenz.com/imcdversioninfo.htm.ß´çÂ3 4€¿€2˜š‚€‚‚‚€‚€‚ÿBelow is a list of all the files installed by IMCD and their default location. Those shown in bold can be updated via the ContingenZ web site above.Program FilesDefault Location: C:\Program Files\ContingenZ\IMCD 2\ÁEÕÁ¨Ä|#Æ€‹   <€€"š‚€‚€‚€‚‚‚‚€‚ÿ&€Æ€"š‚‚‚‚‚‚‚‚‚ÿ&€¼"š‚‚‚‚‚‚‚‚‚ÿÿÿimcd.exeimcd2.exeimcd_part1.bplimcd_part2.bplimcd_part3.bplimcd_part4.bplimcd_part5.bpladortl60.bplbdertl60.bplCoolCtlsD6.bpldbrtl60.bpldesignide60.bplgtCompressionD60.bplgtCryptD60.bplgtFiltersD60.bplgtFontD60.bplgtPDFkitD60ProP.bplgtRtlD60.bplIMCD2.bplindy60.bplinet60.bplPsQRD60.bplpsvdr6.bpleç Å^#Œ€   €€"š‚€‚ÿ€€"š‚‚ÿ€ €"š‚‚ÿÿÿÄ`¨ÄÑÅd#˜€À   €€"š‚€‚ÿ €€"š‚‚‚‚‚‚ÿ€v€"š‚‚‚‚ÿÿÿqrpt60.bplrtl60.bplRVPkgD6.bplvcl60.bplvcldb60.bplvclie60.bplvcljpg60.bplvclx60.bpl* ÅûÅ' €€"š‚€‚ÿwKÑÅrÆ, (€–€2˜š‚€‚€‚ÿSystem FilesDefault Location: (Your Windows system folder)–6ûÅÇ`#€l   "€€"š‚€‚‚‚ÿ€d€"š‚‚ÿ€h€"š‚‚ÿÿÿPolarSpellChecker.dllRoboex32.dllINETWH32.dll*rÆ2Ç' €€"š‚€‚ÿ{OÇ­Ç, (€ž€2˜š‚€‚€‚ÿDatabase FileDefault Location: C:\Program Files\ContingenZ\IMCD 2\databasen2ÇÈ^#Œ€    €€"š‚€‚ÿ€€"š‚‚ÿ€€"š‚‚ÿÿÿimcd2.mdb*­ÇEÈ' €€"š‚€‚ÿ‚VÈÇÈ, (€¬€2˜š‚€‚€‚ÿDictionary FilesDefault Location: C:\Program Files\ContingenZ\IMCD 2\dictionaries±NEÈxÉc#–€œ   (€€"š‚€‚‚‚‚‚‚ÿ€”€"š‚‚ÿ€˜€"š‚‚ÿÿÿIMCD.dicSpellUK.lexSpellUS.lexSpellESP.lexSpellFRA.lexSpellGER.lexzJÇÈòÉ0 0€”€2˜š‚€‚€‚€‚ÿHelp FilesDefault Location: C:\Program Files\ContingenZ\IMCD 2\helpyxÉkÊ_#Ž€4    €€"š‚€‚‚ÿ€,€"š‚‚ÿ€0€"š‚‚ÿÿÿIMCD2.HLPimcd2.cnt*òÉ•Ê' €€"š‚€‚ÿrFkÊË, (€Œ€bš˜‚€‚€‚ÿLog FileDefault Location: C:\Program Files\ContingenZ\IMCD 2\logsq•ÊxË^#Œ€&    €€"š‚€‚ÿ€€"š‚‚ÿ€"€"š‚‚ÿÿÿerrorlog.txt*Ë¢Ë' €€"š‚€‚ÿwKxËÌ, (€–€2˜š‚€‚€‚ÿMedia FilesDefault Location: C:\Program Files\ContingenZ\IMCD 2\media\G±¢Ë`Ï–#ú€c   D€€"š‚€‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚ÿ>€ä"š‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚ÿ:€Æƒ"š‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚‚ÿÿÿres1401.mp3res1402.mp3res1403.mp3res1404.mp3res1405.mp3res1406.mp3res1407.mp3res1408.mp3res1409.mp3res1410.mp3res1411.mp3res1412.mp3res1413.mp3res1414.mp3res1415.mp3res1416.mp3res1417.mp3res1418.mp3res1419.mp3res1420.mp3res1421.mp3res1422.mp3res1423.mp3res1424.mp3res1425.mp3res1426.mp3res1427.mp3res1428.mp3res1429.mp3res1430.mp3res1431.mp3res1432.mp3res1433.mp3res1434.mp3res1435.mp3res1436.mp3res1437.mp3res1438.mp3res1439.mp3res1440.mp3res1441.mp3res1442.mp3res1443.mp3res1444.mp3res1445.mp3res1446.mp3res1447.mp3res1448.mp3res1449.mp3res1450.mp3res1451.mp3res1452.mp3res1453.mp3res1454.mp3res1455.mp3res1456.mp3res1457.mp3*ÌŠÏ' €€"š‚€‚ÿ|P`Ï, (€ €2˜š‚€‚€‚ÿAppendicesDefault Location: C:\Program Files\ContingenZ\IMCD 2\ appendiŠÏ1ces\{)ŠÏR#r€S˜ ­ &€€"š‚€‚‚‚‚‚ÿ € "š‚‚‚‚‚‚ÿÿÿCompany Overview.pdfContingenZ Summary Briefing.pdfResource Guide 1.pdfResource Guide Back Cover.pdfResource Guide Contents.pdfResource Guide Front Cover.pdfWhite Paper Building an IRT.pdfWhite Paper Incident Management.pdfWhite Paper Reserve Systems.pdf White Paper Using the GCC.pdf*·' €€"š‚€‚ÿ+â( €€2˜š‚€‚ÿ= ·1YÁw WAdobe Reader8âW) "€€6˜ˆ–š‚€‚ÿAdobe Readeré¿@* "€€2˜š‚€‚‚ÿAdobe Reader is a software program that lets you view, print, search, and share Adobe Portable Document Format (PDF) files on Windows PCs and across various other platforms. IMCD requires Adobe Reader or Adobe Acrobat for viewing files that comprise the sections of your Business Continuity Plans. IMCD takes advantage of the rich text features available in Adobe version 6 onwards and we recommend that you use Adobe version 6 or greater when using IMCD.Note that IMCD does not use Adobe Reader to generate PDF files, only to display and print them. If you already have a member of the Adobe Acrobat family installed on your computer, then you may not need to download and install the Adobe Reader.šWU{ Ä€7€2˜š‚€‚†"€‚È=Inet("http://www.adobe.com/products/acrobat/readstep2.html")€‰€‚ÿIf you need to install this program, please visit the Adobe web site to download the program and then follow their installation procedures. Please note that Adobe Reader is a product of Adobe Systems Incorporated. ContingenZ Corporation is providing links to this software as a courtesy service. For questions about Adobe Reader, please contact Adobe Systems Incorporated. Download Adobe Reader here.*@' €€"š‚€‚ÿMUÌ1~LÿÿÿÿÌç Incident Management GlossaryH) "€>€6˜ˆ–š‚€‚ÿIncident Management Glossary7»ÌK | Æ€w€2˜š‚€‚ÈAJumpHtml(`http://www.adobe.com/products/acrobat/readstep2.html')€‰€‚€€‚ÿThe Incident Management Glossary available in the Appendixes of IMCD is a Glossary of Terms drawn from information supplied by members of the Business Continuity Institute, industry experts and from other published glossaries. The glossary is also available on the BCI website at http://www.thebci.org.Activation The implementation of recovery procedures, activities and plans in response to an emergency or disaster declaration. x8à @ N€q€2˜š‚€€‚€€‚€€€€‚ÿAlternative Site An alternative operating location for the usual business functions (i.e. support departments, information systems and manufacturing operations) when the primary facilities are inaccessible. (Associated term: back up site) Alert A formal notification that an incident has occurred which may develop into a disaster. BS 7799 A UK BSI Standard for information security management. Initially developed from BS7799, ISO 17799 is an international standard that sets out the requirements of good practice for Information Security Management. ð¶K ³: B€m€2˜š‚€€‚€€‚€€‚ÿBacklog Trap The effect on the business of a backlog of work that develops when a system or process is unavailable for a long period, and which may take a considerable length of time to reduce. Building Denial Any damage, failure or other condition which causes denial of access to the building or the working area within the building, e.g. fire, flood, contamination, loss of services, air conditioning failure, forensics. Business Continuity A proactive process, which identifies the key functions of an organization and the likely threats to those functions, from this information, plans and procedures that ensure key functions can continue whatever the circumstances can be ¼‰à {B3 4€€2˜š‚€€‚€€‚ÿBusiness Continuity Coord³{Binator A member of the recovery management team who is assigned the overall responsibility for coordinator of the recovery planning program ensuing team member training, testing and maintenance of recovery plans. (Associated terms: business recovery planner, disaster recovery planner, business recovery coordinator, and disaster recovery administrator) Business Continuity Plan A collection of procedures and information that is developed, compiled and maintained in readiness for use in the event of an emergency or disaster. (Associated terms: business recovery plan, disaster recovery plan, and recovery plan) ê·³eE3 4€o€2˜š‚€€‚€€‚ÿBusiness Continuity Management Those management disciplines, processes and techniques that seek to provide the means for continuous operation of the essential business functions under all circumstances. Business Continuity Planning The advance planning and preparations which are necessary to identify the impact of potential losses; to formulate and implement viable recovery strategies; to develop recovery plan(s) which ensure continuity of organizational services in the event of an emergency or disaster; and to administer a comprehensive training, testing and maintenance program. (Associated terms: contingency planning, disaster recovery planning, business recovery planning) b/{BÇG3 4€_€2˜š‚€€‚€€‚ÿBusiness Continuity Program An ongoing process supported by senior management and funded to ensure that the necessary steps are taken to identify the impact of potential losses, maintain viable recovery strategies and recovery plans, and ensure continuity services through personnel training, plan testing and maintenance. (Associated terms: disaster recovery program, business recovery program, contingency planning program). Business Critical Point The latest moment at which the business can afford to be without a critical function or process. çeEáJ3 4€Ï€2˜š‚€€‚€€‚ÿBusiness Impact Analysis (BIA) A management level analysis that identifies the impacts of losing company resources. The BIA measures the effect of resource loss and escalating losses over time in order to provide senior management with reliable data upon which to base decisions on risk mitigation and continuity planning. (Associated terms: business impact assessment, business impact analysis assessment). Cold Site One or more data centers or office space facilities equipped with sufficient pre-qualified environmental conditioning, electrical connectivity, communications access, configurable space and access to accommodate the installation and operation of equipment by critical staff required to resume business operations. }CÇG^M: B€‡€2˜š‚€€‚€€‚€€‚ÿContingency Fund An operating expense that exists as a result of an interruption or disaster that seriously affects the financial position of the organization. (Associated term: extraordinary expense) Contingency Plan A plan of action to be followed in the event of a disaster or emergency occurring which threatens to disrupt or destroy the continuity of normal business activities and which seeks to restore operational capabilities. Crisis An abnormal situation, or perception, which threatens the operations, staff, customers or reputation of an enterprise. 7ýáJ•O: B€û€2˜š‚€€‚€€‚€€‚ÿCrisis Management Team (CMT) A group of executives who direct the recovery operations whilst taking responsibility for the survival and the image of the enterprise. Crisis Plan or Crisis Management Plan A plan of action designed to support the crisis management team when dealing with a specific emergency situation which might threaten the operations, staff, customers or reputation of an enterprise. Critical Service Any service which is essential to support the survival of the enterprise. (î^MÉ: B€Ý€2˜š‚€€‚€€‚€€‚ÿCritical Data Point The point to which data mus•OÉt be restored in order to achieve recovery objectives. Decision Point The latest moment at which the decision to invoke emergency procedures has to be taken in order to ensure the continued viability of the enterprise. Declaration of Disaster Any accidental, natural or malicious event which threatens or disrupts normal operations, or services, for sufficient time to affect significantly, or to cause failure of, the enterprise. ^$•O'„: B€I€2˜š‚€€‚€€‚€€‚ÿDisaster Any accidental, natural or malicious event which threatens or disrupts normal operations, or services, for sufficient time to affect significantly, or to cause failure of the enterprise. Disaster Recovery Plan (DRF) or Recovery Plan A plan to resume, or recover, a specific essential operation, function or process of an enterprise. Disaster Recovery (DR) The process of returning a business function to a state of normal operations either at an interim minimal survival level and/or re-establishing full-scale operations. ÒÉ3†: B€¥€2˜š‚€€‚€€‚€€‚ÿEmergency Data Services Remote capture and storage of electronic data, such as journaling, electronic vaulting and database shadowing. Emergency An actual or impending situation that may cause injury, loss of life, destruction of property or interfere with normal business operations to such an extent to pose a threat of disaster. Emergency Management Team The group of staff who command the resources needed to recover the enterprise's operations. ™_'„̈: B€¿€2˜š‚€€‚€€‚€€‚ÿEmergency Management Plan A plan which supports the emergency management team by providing them with information and guidelines. Enterprise An organization, a corporate entity; a firm, an establishment, a public or government body, department or agency; a business or a charity. Enterprise (large scale or super) An enterprise that is large and complex, in the sense that it could absorb the impact of losing a complete location or business unit. The normal terminology, and perspective, needs to be scaled down by regarding individual locations or business units as self-sustaining entities.}"á3†àŠ3 4€Ã€2˜š‚€€‚€€‚ÿFinancial Impact An operating expense that continues following an interruption or disaster, which as a result of the event cannot be offset by income and directly affects the financial position of the organization. Hot Site A data center facility or office facility with sufficient hardware, communications interfaces and environmentally controlled space capable of providing relatively immediate backup data processing support. (Associated terms: warm site, cold site) @ÿ̈ A P€ÿ€2˜š‚€€‚€€‚€€‚€€‚ÿHuman Resource Disaster Recovery (HRDR) A specific strategy for dealing with risk assessment, prevention, control and business recovery for critical (key) personnel. Immediate Recovery Team The team with responsibility for implementing the business continuity plan and formulating the organization's initial recovery strategy. Impact Impact is the cost to the enterprise, which may or may not be measured in purely financial terms. Incident Any event which may be, or may lead to, a disaster. 5ûàŠU: B€÷€2˜š‚€€‚€€‚€€‚ÿInvocation A formal notification to a service provider that its services will be required. Information Security The securing or safeguarding of all sensitive information, electronic or otherwise, which is owned by an organization. Logistics/Transportation team A team comprised of various members of departments associated with supply acquisition and material transportation, responsible for ensuring the most effective acquisition and mobilization of hardware, supplies and support materials.dž (ÂA P€ €2˜š‚€€‚€€‚€€‚€€‚ÿMobile Standby A transportable operating environment, usually complete with accommodation and equipment,U( which can be transported set up at a suitable site at short notice. Mobilization The activation of the recovery organization in response to an emergency or disaster declaration. Off-site Location A storage facility at a safe distance from the primary facility which is used for housing recovery supplies, equipment, vital records etc. Operational Impact An impact which is not quantifiable in financial terms but its effects may be among the most severe in determining the survival of an organization following a disaster. >UfÄ: B€ €2˜š‚€€‚€€‚€€‚ÿOutage The interruption of automated processing systems, support services or essential business operations which may result in the organization's inability to provide service for some period of time. Period of Tolerance The period of time in which an incident can escalate to a potential disaster. Pre-positional Resource Material (i.e. equipment, forms and supplies) stored at an off-site location to be used in business resumption and recovery operations. (Associated terms. pre-positioned inventory) Ü(Â|Æ: B€¹€2˜š‚€€‚€€‚€€‚ÿReciprocal Agreement An agreement in which two parties agree to allow the other to use their site, resources or facilities during a disaster. Recovery See system recovery. Recovery Exercise An announced or unannounced execution of business continuity plans intended to implement existing plans and/or highlight the need for additional plan development. (Associated terms: disaster recovery test, disaster recovery exercise, recovery test, and recovery exercise) ßfÄ•È: B€¿€2˜š‚€€‚€€‚€€‚ÿRecovery Management Team A team of people, assembled in an emergency, who are charged with recovering an aspect of the enterprise, or obtaining the resources required for the recovery. Recovery Plan A plan to resume a specific essential operation, function or process of an enterprise. Traditionally referred to as a disaster recovery plan (DRP). Recovery Site A designated site for the recovery of computer or other operations, which are critical to the enterprise. :|ÆÏÊ: B€€2˜š‚€€‚€€‚€€‚ÿRecovery Strategy A pre-defined, pre-tested, management approved course of action to be employed in response to a business disruption, interruption or disaster. Recovery Team A group of individuals given responsibility for the co-ordination and response to an emergency or recovering a process or function in the event of a disaster. Recovery Window The time scale within which time sensitive function or business units must be restored, usually determined by means of a business impact analysis. šY•ÈiÍA P€³€2˜š‚€€‚€€‚€€‚€€‚ÿResilience The ability of a system or process to absorb the impact of component failure and continue to provide an acceptable level of service. Response The reaction to an incident or emergency in order to assess the level of containment and control activity required. Restart The procedure or procedures that return applications and data to a known start point. Application restart is dependent upon having an operable system. Restoration The process of planning for and implementing full-scale business operations which allow the organization to return to a normal service level. ÍÏÊpÏ: B€›€2˜š‚€€‚€€‚€€‚ÿResumption The process of planning for and/or implementing the recovery of critical business operations immediately following an interruption or disaster. Risk Assessment & Management The identification and evaluation of operational risks that particularly affect the enterprise's ability to function and addressing the consequences. Risk Reduction or Mitigation The implementation of the preventative measures which risk assessment has identified.²xiÍ.: B€ñ€2˜š‚€€‚€€‚€€‚ÿScenario A pre-defined set of events and conditions which describe an interruption, pÏ.disruption or disaster related to some aspect(s) of an organization's business for purposes of exercising a recovery plan(s). Security Review A periodic review of the security of tangible and intangible assets which should cover security policy, effectiveness of policy implementation, restriction of access to the assets, accountability for access and basic safety. Service Level Agreement (SLA) An agreement between a service provider and service user as to the nature, quality, availability and scope of the service to be provided. $êpÏR: B€Õ€2˜š‚€€‚€€‚€€‚ÿSite Access Denial Any disturbance or activity within the area surrounding the site which renders the site unavailable, e.g. fire, flood, riot, strike, loss of services, forensics. The site itself may be undamaged. Social Impact Any incident or happening that affects the well-being of a population and which is often not financially quantifiable. Standby Service The provision of the relevant recovery facilities, such as cold site, warm site, hot site and mobile standby. Ý.i: B€»€2˜š‚€€‚€€‚€€‚ÿStand Down Formal notification that the alert may be called off or that the state of disaster is over. Structured Walk Through An exercise in which team members verbally review each step of a plan to assess its effectiveness, identify enhancements, constraints and deficiencies. (Associated term: bench test) System Denial A failure of the computer system for a protracted period, which may impact an enterprise's ability to sustain its normal business activities. ~DRç: B€‰€2˜š‚€€‚€€‚€€‚ÿSystem Recovery The procedures for rebuilding a computer system to the condition where it is ready to accept data and applications. System recovery depends on having access to suitable hardware. System Restore The procedures that are necessary to get a system into an operable condition where it is possible to run the application software against the available data. System restore depends upon having a live system available. Table Top Exercise The exercising and testing of a BCP, using a range of scenarios while not effecting the enterprise's normal operation. 4úi : B€õ€2˜š‚€€‚€€‚€€‚ÿTolerance Threshold The maximum period of time which the business can afford to be without a critical function or process. Vendor An individual or company providing a service to a department or the organization as a whole. (Associated terms: supplier, third party vendor) Vital Record A record that it is essential for preserving, continuing or reconstructing the operations of the organization and protecting the rights of the organization, its employees, its customers and its stockholders. ¢oç½ 3 4€ß€2˜š‚€€‚€€‚ÿWarm Site A data center or office facility which is partially equipped with hardware, communications interfaces, electricity and environmental conditioning capable of providing backup operating support. (Associated terms: hot site, cold site) Work Area Standby A permanent or transportable office environment, complete with appropriate office infrastructure.* ç ' €€"š‚€‚ÿ; ½ " 1™/‚" X ÊCPick Lists6 ç X ) "€€6˜ˆ–š‚€‚ÿPick Lists à" a) €Á€2˜š‚€‚ÿIn order to make data entry easy and consistent in Part 2, IMCD provides pick lists for several data fields, such as the country in an address or type of server when classifying network equipment. The items that appear in these pick lists can be added to, amended, or deleted in Part T - Tools & Preferences. Select the pick list that you wish to edit from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel.P(X ±( €P€2˜š‚€‚ÿThe pick lists that you can edit are:S%a@. ,€J€r©€š:‚¨€ƒ€‚ÿqCommunications Technology Typ±@ç esD±T@. ,€,€r©€š:‚¨€ƒ€‚ÿqConnection TypesA@•@. ,€&€r©€š:‚¨€ƒ€‚ÿqContent Types=T@Ò@. ,€€r©€š:‚¨€ƒ€‚ÿqCountriesB•@A. ,€(€r©€š:‚¨€ƒ€‚ÿqDelivery Types>Ò@RA. ,€ €r©€š:‚¨€ƒ€‚ÿqIndustries?A‘A. ,€"€r©€š:‚¨€ƒ€‚ÿqMedia Types=RAÎA. ,€€r©€š:‚¨€ƒ€‚ÿqPlatforms@‘AB. ,€$€r©€š:‚¨€ƒ€‚ÿqServer Types¼rÎAÊCJ b€å€2˜š‚€€€‚€ëQø瀉€€€‚‚ÿNote: Deleting an item from a pick list will delete any other records in the IMCD database that use that item. For example, if you delete a content type from the Content Type pick list any Backup Procedures of that content type will also be deleted.For help on business categories or business functions, see the topic “Business Categories and Functions ”. OBD1[w ž DcD—‚Communication Technology TypesJ!ÊCcD) "€B€6˜ˆ–š‚€‚ÿCommunication Technology Types ßDlF* "€¿€2˜š‚€‚‚ÿThe Communication Technology Type pick list appears on page 27 of Part 2 - Communications. This pick list is used to describe the type of communications technology being recorded, such as fax, telephone, or Internet.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Communication Technology Types page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel.k3cD×F8 @€h€2˜š‚€‚†"€€€‚ÿ To add a new Communication Technology Type:<lFG+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sB×F†G1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.uDGûG1 2€ˆ€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Communication Technology Types page.Y†GTH: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. •jûGéH+ &€Ô€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the communication technology type in the new item line indicated by an asterisk *.Z THCI: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ä¤éH'J@ N€K€2˜š‚€€€‚‚†"€€€‚ÿThe new communication technology type will appear in the pick listed on the Communication Technology Types page. To amend a Communication Technology Type:<CIcJ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sB'JÖJ1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.uDcJKK1 2€ˆ€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Communication Technology Types page.ê¾ÖJ5L, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z KKL: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. mB5LüL+ &€„€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the communication technology type.Z LVM: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. öÂüLLN4 6€…€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Communication Technology Types page. You can undo any changes that have not yet been saved by clicking the Undo button. Toolbar ButtonsbVM®N[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿgLNOI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)c®NxO[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ hOàOI#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YxOE€R#t€¥ ªàOE€ÊC 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _àO¤€I#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d E€[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:¤€‹I#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d ï[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5‹m‚I#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)*ï—‚' €€"š‚€‚ÿAm‚Ø‚1‚8€ Ø‚ƒìÀConnection Types<—‚ƒ) "€&€6˜ˆ–š‚€‚ÿConnection Types,üØ‚@…0 .€ù€2˜š‚€€€‚‚ÿThe Connection Type pick list appears on pages 26 and 28 of Part 2 – Outsourced Resources and Internet Resources. This pick list is used to describe the type of connection being used to send information or request services, such as email, fax, or telephone.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Connection Types page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel.]%ƒ…8 @€L€2˜š‚€‚†"€€€‚ÿ To add a new Connection Type:<@…Ù…+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sB…L†1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.g6Ù…³†1 2€l€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Connection Types page.YL† ‡: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. ‡\³†“‡+ &€¸€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the connection type in the new item line indicated by an asterisk *.Z ‡í‡: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ¹z“‡¦ˆ? N€ö€2˜š‚€€€‚‚†"€€€‚ÿThe new connection type will appear in the pick listed on the Connection Types page. To amend a Connection Type:<í‡âˆ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sB¦ˆU‰1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.g6∼‰1 2€l€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Connection Types page.ê¾U‰¦Š, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z ¼‰‹: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. _4¦Š_‹+ &€h€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the connection type.Z ‹¹‹: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. è´_‹¡Œ4 6€i€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Connection Types page. You can undo any changes that have not yet been saved by clicking the Undo button. Toolbar Buttonsb¹‹[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿg¡ŒjI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)cÍ[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ hj5ŽI#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YÍŽŽR#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _5ŽíŽI#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d ŽŽQ[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:íŽÔI#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d QDÀ[#†€¥ ª 0€€"ÔDÀ—‚š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5ÔÂÀI#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)*DÀìÀ' €€"š‚€‚ÿ> ÂÀ*Á1q ž‡ *ÁcÁ£ÎContent Types9ìÀcÁ) "€ €6˜ˆ–š‚€‚ÿContent TypesÙ*ÁwÃ; D€µ€2˜š‚€‚‚‚†"€€€‚ÿThe Content Type pick list appears on page 29 of Part 2 - Backup Procedures. This pick list is used to describe the type of content that is backed up, such as system state, data, or applications.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Content Types page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel. To add a new Content Type:<cÁ³Ã+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBwÃ&Ä1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.d3³ÃŠÄ1 2€f€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Content Types page.Y&ÄãÄ: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. „YŠÄgÅ+ &€²€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the content type in the new item line indicated by an asterisk *.Z ãÄÁÅ: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. °qgÅqÆ? N€ä€2˜š‚€€€‚‚†"€€€‚ÿThe new content type will appear in the pick listed on the Content Types page. To amend a Content Type:<ÁÅ­Æ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBqÆ Ç1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.d3­Æ„Ç1 2€f€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Content Types page.ê¾ ÇnÈ, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z „ÇÈÈ: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. \1nÈ$É+ &€b€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the content type.Z ÈÈ~É: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. å±$ÉcÊ4 6€c€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Content Types page. You can undo any changes that have not yet been saved by clicking the Undo button. Toolbar Buttonsb~ÉÅÊ[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿgcÊ,ËI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)cÅÊË[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ h,Ë÷ËI#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YËPÌR#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _÷˯ÌI#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d PÌÍ[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:¯Ì–ÍI#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d ÍúÍ[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5–ÍxÎI#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)+úÍ£Î( €€2˜š‚€‚ÿ: xÎÝÎ1í 8€Ì ÝÎÏ Countries5 £ÎÏ) "€€6˜ˆ–š‚€‚ÿCountriesé®ÝÎ; D€_€2˜š‚€‚‚‚†"€€€‚ÿThe Countries pick list appears on several pages of Part 2 wherever an address is required. This pick list is used to complete the country element of an address.To add, amend, oÏ£Îr delete an item in this pick list go to Part T - Tools & Preferences. Select the Countries page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel. To add a new Country:<ÏC+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sB¶1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.`/C1 2€^€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Countries page.Y¶o: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. Tî+ &€¨€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the country in the new item line indicated by an asterisk *.Z oH: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ¢cîê? N€È€2˜š‚€€€‚‚†"€€€‚ÿThe new country will appear in the pick listed on the Countries page. To amend a Country:<H&+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBê™1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.`/&ù1 2€^€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Countries page.ê¾™ã, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z ù=: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. W,ã”+ &€X€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the country.Z =î: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. á­”Ï4 6€[€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Countries page. You can undo any changes that have not yet been saved by clicking the Undo button. Toolbar Buttonsbî1[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿgϘI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)c1û[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ h˜c I#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)Yû¼ R#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _c  I#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d ¼  [#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:  I#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d  f [#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5 ä I#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)+f  ( €€2˜š‚€‚ÿ?ä N 1– ‡P„ N ˆ ùIDelivery Types: ˆ ) "€"€6˜ˆ–š‚€‚ÿDelivery Types2÷N º; D€ñ€2˜š‚€‚‚‚†"€€€‚ÿThe Delivery Type pick list appears on pages 26 and 28 of Part 2 - Outsourced Resources and Internet Resources. This pick list is used to describe how a resource returns information to you, such as email, fax, or telephone.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Delivery Types page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel. To add a new Delivery Type:<ˆ ö+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBºi1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.e4öÎ1 2€h€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Delivery Types page.Yi3@: D€@€r©€š:‚¨€ƒ€€†"Î3@ €‚ÿ4.Click the New button. …Zθ@+ &€´€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the delivery type in the new item line indicated by an asterisk *.Z 3@A: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ³t¸@ÅA? N€ê€2˜š‚€€€‚‚†"€€€‚ÿThe new delivery type will appear in the pick listed on the Delivery Types page. To amend a Delivery Type:<AB+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBÅAtB1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.e4BÙB1 2€h€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Delivery Types page.ê¾tBÃC, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z ÙBD: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. ]2ÃCzD+ &€d€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the delivery type.Z DÔD: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. å±zD¹E4 6€c€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Delivery Types page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar ButtonsbÔDF[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿg¹E‚FI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)cFåF[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ h‚FMGI#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YåF¦GR#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _MGHI#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d ¦GiH[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:HìHI#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d iHPI[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5ìHÎII#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)+PIùI( €€2˜š‚€‚ÿ; ÎI4J1n Ì 4JjJ³‡Industries6 ùIjJ) "€€6˜ˆ–š‚€‚ÿIndustries Ï4JtL; D€¡€2˜š‚€‚‚‚†"€€€‚ÿThe Industry Type pick list appears on page 3 of Part 2 - Industry & Sector Analysis. This pick list is used to describe the industry or sector that most closely represents your business.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Industries page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel. To add a new Industry Type:<jJ°L+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBtL#M1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.e4°LˆM1 2€h€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Industry Types page.Y#MáM: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. …ZˆMfN+ &€´€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the industry type in the new item line indicated by an asterisk *.Z áMÀN: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ³tfNsO? N€ê€2˜š‚€€€‚‚†"€€€‚ÿThe new industry type will appear in the pick listed on the Industry Types page. To amend a Industry Type:<ÀN¯O+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBsO.€1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open¯O.€ùI Part T - Tools and Preferences.e4¯O“€1 2€h€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Industry Types page.ê¾.€}, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z “€×: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. ]2}4‚+ &€d€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the industry type.Z ׎‚: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. å±4‚sƒ4 6€c€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Industry Types page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar ButtonsbŽ‚Õƒ[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿgsƒ<„I#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)cÕƒŸ„[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ h<„…I#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YŸ„`…R#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _…¿…I#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d `…#†[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:¿…¦†I#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d #† ‡[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5¦†ˆ‡I#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)+ ‡³‡( €€2˜š‚€‚ÿ< ˆ‡ï‡1K P„¤ï‡&ˆLÅMedia Types7³‡&ˆ) "€€6˜ˆ–š‚€‚ÿMedia TypesÿÄï‡%Š; D€‹€2˜š‚€‚‚‚†"€€€‚ÿThe Media Type pick list appears on page 29 of Part 2 - Backup Procedures. This pick list is used to describe the type of media used in the backup, such as tape, CD-ROM, or disk.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Media Types page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel. To add a new Media Type:<&ˆaŠ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sB%ŠÔŠ1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.b1aŠ6‹1 2€b€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Media Types page.YÔŠ‹: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. ‚W6‹Œ+ &€®€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the media type in the new item line indicated by an asterisk *.Z ‹kŒ: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ªkŒ? N€Ø€2˜š‚€€€‚‚†"€€€‚ÿThe new media type will appear in the pick listed on the Media Types page. To amend a Media Type:<kŒQ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBÄ1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.b1Q&Ž1 2€b€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Media Types page.ê¾Ä, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z &Žj: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. Z/Ä+ &€^€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the media type.Z j*À: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7Ä*À³‡.Click the Save button. â®Ä Á4 6€]€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Media Types page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar Buttonsb*ÀnÁ[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿg ÁÕÁI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)cnÁ8Â[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ hÕÁ ÂI#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)Y8ÂùÂR#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _ ÂXÃI#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d ù¼Ã[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:XÃ?ÄI#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d ¼Ã£Ä[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5?Ä!ÅI#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)+£ÄLÅ( €€2˜š‚€‚ÿ: !ņÅ1« ņŻÅ$Platforms5 LÅ»Å) "€€6˜ˆ–š‚€‚ÿPlatforms*ï†ÅåÇ; D€á€2˜š‚€‚‚‚†"€€€‚ÿThe Platforms Type pick list appears on pages 23 and 24 of Part 2 - Network Equipment and Workstation Inventory. This pick list is used to describe the type of computer being recorded, such as PC, Mac, or Handheld.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Platforms Types page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel. To add a new Platform Type:<»Å!È+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBåÇ”È1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.e4!ÈùÈ1 2€h€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Platform Types page.Y”ÈRÉ: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. …ZùÈ×É+ &€´€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the platform type in the new item line indicated by an asterisk *.Z RÉ1Ê: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ³t×ÉäÊ? N€ê€2˜š‚€€€‚‚†"€€€‚ÿThe new platform type will appear in the pick listed on the Platform Types page. To amend a Platform Type:<1Ê Ë+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBäÊ“Ë1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.e4 ËøË1 2€h€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Platform Types page.꾓ËâÌ, &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z øË<Í: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. ]2âÌ™Í+ &€d€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the platform type.Z <ÍóÍ: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. å±™ÍØÎ4 6€c€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Platform Types page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar ButtonsbóÍ:Ï[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿgØΡÏI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)c:Ï[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ¡ÏLÅ h¡ÏxI#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YÑR#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _x0I#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d Ñ”[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:0I#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d ”{[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5ùI#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)+{$( €€2˜š‚€‚ÿ= ùa1c ¤ÿÿÿÿa™Î@Server Types8$™) "€€6˜ˆ–š‚€‚ÿServer TypesÉa; D€•€2˜š‚€‚‚‚†"€€€‚ÿThe Server Type pick list appears on page 23 of Part 2 - Network Equipment. This pick list is used to describe the type of server being recorded, such as file server, or web server.To add, amend, or delete an item in this pick list go to Part T - Tools & Preferences. Select the Server Types page from the menu on the left hand side of IMCD and the current items in the pick list will be displayed in the right hand panel. To add a new Server Type:<™Ù+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sBL1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.c2Ù¯1 2€d€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Server Types page.YL: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. ƒX¯‹+ &€°€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the server type in the new item line indicated by an asterisk *.Z å: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ­n‹’? N€Þ€2˜š‚€€€‚‚†"€€€‚ÿThe new server type will appear in the pick listed on the Server Types page. To amend a Server Type:<åÎ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.sB’A 1 2€„€r©€š:‚¨€ƒ€€‚ÿ2.Click the T button to open Part T - Tools and Preferences.c2Τ 1 2€d€r©€š:‚¨€ƒ€€‚ÿ3.Select the Pick Lists > Server Types page.ê¾A Ž , &€}€r©€š:‚¨€ƒ‚ÿ4.Select the item you wish to edit. You can select an item by either clicking on it or by using the forward and back keys on the toolbar. An arrow indicates the currently selected item. Z ¤ è : D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. [0Ž C + &€`€r©€š:‚¨€ƒ‚ÿ6.Enter the amended name of the server type.Z è  : D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. ã¯C € 4 6€_€2˜š‚€€€‚‚€‚ÿYour changes will appear in the pick listed on the Server Types page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar Buttonsb â [#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿg€ I I#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)câ ¬ [#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ hI I#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)Y¬ mR#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _ÌI#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d m0[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:̳I#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d 0#@[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚³#@$†"€ ‚ÿÿÿ ~5³¡@I#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)-#@Î@) "€€2˜š‚€‚‚ÿN¡@A1óÖ AeA'JHow to control the commentaryI Î@eA) "€@€6˜ˆ–š‚€‚ÿHow to control the commentary8AB0 .€€2˜š‚€€€‚‚ÿIMCD provides a commentary for each topic covered in Part 1 – Incident Management Training. The toolbar at the top of each page allows you to stop, start, and replay the commentary as well as control the volume.Below are the functions of each toolbar button:›GeA8DT#v€‘ˆ ÿ 0€€"š‚€†"€ ‚ÿ€ €"š‚‚‚ÿÿÿ The Play button will start the commentary from the beginning if the commentary has been stopped, or from the point at which it was paused. You can either click the Play button, or press Ctrl+P on your keyboard.The Play button will remain down as you move from page to page until you either pause or stop the commentary.8äBpET#v€Ëˆ ÿ 0€€"š‚€†"€‚ÿ€ €"š‚‚‚ÿÿÿ The Pause button will pause the commentary. You can click the Play button to resume the commentary at any time.The Pause button will remain down as you move from page to page until you either play or stop the commentary.\8DÌFT#v€ˆ ÿ 0€€"š‚€†"€‚ÿ€ €"š‚‚‚ÿÿÿ The Stop button will stop the commentary and return it to the beginning again. You can click the Play button to restart the commentary at any time.The Stop button will remain down as you move from page to page until you either play or pause the commentary.¹[pE…H^#Š€»ˆ ÿ D€€"š‚€†"€‚†"€‚ÿ€€"š‚‚‚ÿÿÿ The Mute button will turn off the sound of the commentary. When the commentary is muted, the second mute symbol will appear, as shown on the left.If you have muted the commentary, the Mute button will remain down as you move from page to page until you either click the Mute button again or use the Volume Control to increase the sound.uÌFúI^#Š€3ˆ ÿ D€€"š‚€†"€‚†"€‚ÿ€€"š‚‚‚ÿÿÿ The Volume Control allows you to turn the sound of the commentary up or down. The further up you turn the sound the more sound waves that will appear by the speaker symbol as shown on the left.Turning the sound all the way down is the same as clicking the Mute button.-…H'J) "€€2˜š‚€‚‚ÿLúIsJ1NË‚sJºJ €Navigating Topics and PagesG'JºJ) "€<€6˜ˆ–š‚€‚ÿNavigating Topics and PagesësJÕL0 .€×€2˜š‚€€€‚‚ÿEach topic in IMCD appears as an item in the menu on the left hand side of IMCD. Let’s look at the menu for Part 1, shown below, to see how you can use it to navigate to different topics in Part 1.Topics are organized into sections, which are denoted by a book symbol. To see the topics within a section you double click on a book or click on the + sign next to the book. When a section is expanded the + sign turns to a - sign. You can collapse the section by clicking on this - sign.טºJ¬O? L€5€2˜š‚€†"€‚‚‚†"€‚‚ÿThe currently selected topic is highlighted by a navy blue background. In the example above the currently selected topic is "Why Incident Management?". To select a different topic you just click on the topic you wish to see. You can also navigate topics by using the First, Previous, Next, and Last buttons shown below. These buttons allow you to step through IMCD one page at a time, so if a topic consists of more than one page use these buttons to view each page within the topic. If you are on the last page of Parts 1, 2, 3, or A then IMCD will automatically load the next part when you move from the last page in a topic by clicking the Next button.+ÕL €( €€2˜š‚€‚ÿ¬O €'J?¬OK€1Š 9€h K€…€Þ‹How IMCD Works: €…€) "€"€6˜ˆ–š‚€‚ÿHow IMCD WorksÄaK€Iƒc ”€Ã€2˜š‚€‚ƒë9Å?®€‰€‚ƒë uŒ&€‰€‚ƒãçWZ6€‰€‚‚€€‚ÿIMCD is split in to three main parts:Part 1 - Incident Management Training Part 2 - Guided Analysis Part 3 - Plan Generation and Review Part 1 explains what incident management planning is, why it is important, and how you go about doing it. Completing this section helps employees working on the organization’s incident management plan to understand the role of the plan and why the various types of information are required to complete the planning process. This phase uses a series of tests to make sure the user is paying attention and understanding the concepts being presented.K"…€”…) €E€2˜š‚€‚ÿPart 2 is where you input information about your organization. IMCD uses this information to prepare your incident management documents and make suggestions to improve your incident readiness. The time taken to complete this phase will vary greatly according to organization size. While some of the questions asked in this section require upper management input, such as criticality of various business functions, you may be able to have an administrative-level employee collect and input some of the basic information from existing documents.]4Iƒñ†) €i€2˜š‚€‚ÿIn Part 3 you can create a set of documents, customized for your organization and based on your input in Part 2. These documents can then be printed out and placed in an Incident Management Binder. The Incident Management Binder is a very valuable collection of documents that performs all of these roles:_1”…P‡. ,€b€r©€š:‚¨€ƒ€‚ÿqGuides day-to-day operations in your officej<ñ†º‡. ,€x€r©€š:‚¨€ƒ€‚ÿqHelps you prepare yourself to recover from an incident^0P‡ˆ. ,€`€r©€š:‚¨€ƒ€‚ÿqHelps you recover from an incident quicklyj<º‡‚ˆ. ,€x€r©€š:‚¨€ƒ€‚ÿqShows due diligence and meets regulatory requirements ØxˆZ‹` Ž€ñ€2˜š‚€€€‚È&Inet("mailto:support@contingenz.com")€‰€‚ÿIn addition to the documents it generates directly for your Incident Management Binder, the IMCD program will also provide you with a list of various documents, such as policies, practices and procedures, which you need to assemble from your organization’s records to complete the Incident Management Binder. By re-running IMCD quarterly or annually you will be guided on how to keep the Incident Management Binder up-to-date.If you need help, refer to the Help section by pressing the F1 key at any point for context sensitive help. You can also email support@contingenz.com and someone will answer your question for you.„O‚ˆÞ‹5 :€ž€2˜š‚€ãä"úO€‰€‚‚ÿTo navigate through the IMCD program please see the help on navigation.MZ‹+Œ1Í à +ŒsŒIncident Management TutorialHÞ‹sŒ) "€>€6˜ˆ–š‚€‚ÿIncident Management Tutorial!ê+Œ”Ž7 <€Õ€2˜š‚€‚ã¿šmÔ€‰€‚‚ÿThis section is a tutorial on incident management to help you make the most of the Incident Management Planning capabilities of IMCD. We have included a few tests to help you check your understanding of the material.Before you begin this section you should read how IMCD works.After you have completed this section you will have a better understanding of Incident Management Planning and will be able to make the best possible use of IMCD's analysis and documentation capabilities.{RsŒ) "€¤€2˜š‚€‚‚ÿThe estimated time to complete the Incident Management Tutorial is 35 minutes.F”ŽU1‘h ”U–ÃIMCD's 3 Step ProcessA–) "€0€6˜ˆ–š‚€‚ÿIMCD's 3 Step Process¶UXÀ) €€2˜š‚€‚ÿThis section reviews the three-step process used by IMCD to prov–XÀide the incident management training and planning your organization needs:F–žÀ. ,€0€r©€š:‚¨€ƒ€‚ÿqThe Learning PhaseFXÀäÀ. ,€0€r©€š:‚¨€ƒ€‚ÿqThe Analysis PhaseEžÀ)Á. ,€.€r©€š:‚¨€ƒ€‚ÿqThe Results PhaseÙ‘äÀÃH ^€#€2˜š‚€ã¿šmÔ€‰€ë@o”€‰€‚‚‚‚ÿBefore you begin this section you should read the section on "How IMCD works", but you can read the "Incident Management Tutorial" before or after this section.After you have completed this section you will understand how the three steps used by IMCD prepare your organization to handle incidents in the most effective manner.The estimated time to complete t his section is five minutes.E)ÁGÃ1iA€‡ GÇÃöÄRequired Information@ÇÃ) "€.€6˜ˆ–š‚€‚ÿRequired Information€WGÃÅ) €¯€2˜š‚€‚ÿBased on your input in the Analysis Phase, the IMCD program creates a set of documents, customized for your organization and based on your input. These documents can then be printed out and placed in the Incident Management Binder. The Incident Management Binder is a very valuable collection of documents that performs all of these roles: _1‡ÃfÅ. ,€b€r©€š:‚¨€ƒ€‚ÿqGuides day-to-day operations in your officej<ÅÐÅ. ,€x€r©€š:‚¨€ƒ€‚ÿqHelps you prepare yourself to recover from an incident^0fÅ.Æ. ,€`€r©€š:‚¨€ƒ€‚ÿqHelps you recover from an incident quicklyj<ÐŘÆ. ,€x€r©€š:‚¨€ƒ€‚ÿqShows due diligence and meets regulatory requirements æ¶.Æ~É0 .€m€2˜š‚€€€‚‚ÿIn addition to the documents it generates directly for your Incident Management Binder, the IMCD program will also provide you with various documentation, such as policies, practices and procedures, which you need to assemble from your organization’s records to complete the Incident Management Binder. By re-running IMCD quarterly or annually you will be guided on how to keep the Incident Management Binder up-to-date.The following information is required to successfully build your Incident Management Plan. If you collect this information prior to beginning the Guided Analysis in Part 2, then the process will flow more smoothly as you will have the information at your fingertips. &ã˜Æ¤ÊC T€Ç€2˜š‚€€€ë$Ud±€‰€‚€‚ÿThe information below shown in bold must be entered before you can save a record, while the information in italics must be entered before you can save it only if you have Full Check enabled.Industry & Sector AnalysiswB~ÉË5 :€„€r!š:‚!€ƒ€€€‚ÿqThe industry or sector to which your organization belongs A¤Ê\Ë+ &€,€2˜š‚€€‚ÿOffice Address [2Ë·Ë) "€d€2‘€š‚€‚ÿYour organization's address, including: J\ËÌ/ .€6€r!š:‚!€ƒ€ ‚ÿqFirst Line of AddressA·ËBÌ/ .€$€r!š:‚!€ƒ€ ‚ÿqCity or TownLÌŽÌ/ .€:€r!š:‚!€ƒ€ ‚ÿqZip code or Postal Code=BÌËÌ/ .€€r!š:‚!€ƒ€‚ÿqCountry ;ŽÌÍ( €&€2˜š‚€‚ÿOffice Telephoneb9ËÌhÍ) "€r€2‘€š‚€‚ÿYour organization's main telephone numbers, including:JͲÍ/ .€6€r!š:‚!€ƒ€ ‚ÿqMain Telephone NumberEhÍ÷Í/ .€,€r!š:‚!€ƒ€‚ÿqMain Fax Number J²ÍAÎ+ &€>€2˜š‚€€‚ÿNumber of Employees ~I÷Í¿Î5 :€’€r!š:‚!€ƒ€€€‚ÿqThe approximate number of employee's in your organization zEAÎ9Ï5 :€Š€r!š:‚!€ƒ€€€‚ÿqThe approximate number of remote workers in you organization @¿ÎyÏ+ &€*€2˜š‚€€‚ÿKey Personnel kB9Ï ) "€„€2‘€š‚€‚ÿInformation about your key members of staff, including: yÏ ÃGyÏS/ .€0€r!š:‚!€ƒ€‚ÿqFirst Name F ™/ .€.€r!š:‚!€ƒ€‚ÿqLast Name JSã/ .€6€r!š:‚!€ƒ€ ‚ÿqEmail Address Z(™=2 4€P€r!š:‚!€ƒ€ €‚ÿqBusiness Telephone Number n?ã«/ .€~€r!š:‚!€ƒ€‚ÿqHome Telephone Number (recommended, not required) R#=ý/ .€F€r!š:‚!€ƒ€ ‚ÿqFirst Line of Address I«F/ .€4€r!š:‚!€ƒ€ ‚ÿqCity or Town X&ýž2 4€L€r!š:‚!€ƒ€ €‚ÿqZip code or Postal Code DFâ/ .€*€r!š:‚!€ƒ€‚ÿqCountry R#ž4/ .€F€r!š:‚!€ƒ€‚ÿqBusiness Functions Supported Bâv+ &€.€2˜š‚€€‚ÿKey Manager f74Ü/ .€n€r!š:‚!€ƒ€‚ÿqThe name of the top manager of the organization. X-v4+ &€Z€2˜š‚€€‚ÿKey Incident Management Personnel yJÜ­/ .€”€r!š:‚!€ƒ€‚ÿqThe key person responsible for the Incident Management Plan. d54/ .€j€r!š:‚!€ƒ€‚ÿqThe Incident Management Plan support personnel.G­X( €>€2˜š‚€‚ÿKey Technology Providers sJË) "€”€2‘€š‚€‚ÿYour key technology support vendors and contractors, including: IX/ .€4€r!š:‚!€ƒ€‚ÿqCompany Name X)Ël/ .€R€r!š:‚!€ƒ€ ‚ÿqProduct or Service Provided Nº/ .€>€r!š:‚!€ƒ€‚ÿqHours of Business O l / .€@€r!š:‚!€ƒ€ ‚ÿqContact First Name R º[2 4€@€r!š:‚!€ƒ€ €‚ÿqContact Last Name R# ­/ .€F€r!š:‚!€ƒ€ ‚ÿqContact Email Address b0[2 4€`€r!š:‚!€ƒ€ €‚ÿqContact Business Telephone Number R#­a/ .€F€r!š:‚!€ƒ€ ‚ÿqFirst Line of Address Iª/ .€4€r!š:‚!€ƒ€ ‚ÿqCity or Town X&a 2 4€L€r!š:‚!€ƒ€ €‚ÿqZip code or Postal Code =ª? / .€€r!š:‚!€ƒ€‚ÿqCountry @  ( €0€2˜š‚€‚ÿEmergency Services tK? ó ) "€–€2‘€š‚€‚ÿContact information for available emergency services, including: N A / .€>€r!š:‚!€ƒ€‚ÿqEmergency Service Ló  / .€:€r!š:‚!€ƒ€ ‚ÿqService Provider IA Ö / .€4€r!š:‚!€ƒ€ ‚ÿqContact Name Z( 0 2 4€P€r!š:‚!€ƒ€ €‚ÿqContact Telephone Number ŒWÖ ¼ 5 :€®€r!š:‚!€ƒ€€€‚ÿqThe names of the key personnel responsible for contacting the emergency serviceH 0  ( €@€2˜š‚€‚ÿEmergency Operating Sites rI¼ v ) "€’€2‘€š‚€‚ÿDetails of your primary and backup emergency sites, including: K Á 2 4€2€r!š:‚!€ƒ€€‚ÿqSite Name S$v  / .€H€r!š:‚!€ƒ€ ‚ÿqDirections to the Site R#Á f / .€F€r!š:‚!€ƒ€ ‚ÿqFirst Line of Address I ¯ / .€4€r!š:‚!€ƒ€ ‚ÿqCity or Town X&f 2 4€L€r!š:‚!€ƒ€ €‚ÿqZip code or Postal Code D¯ K/ .€*€r!š:‚!€ƒ€‚ÿqCountry [,¦/ .€X€r!š:‚!€ƒ€ ‚ÿqMain Business Telephone Number ^/K/ .€^€r!š:‚!€ƒ€ ‚ÿqInstructions on how the site is activatedF¦J/ .€.€r!š:‚!€ƒ€‚ÿqNumber of ServersPš2 4€<€r!š:‚!€ƒ€€‚ÿqNumber of Workstations L$J @( €H€2˜š‚€‚ÿBusiness Functions Review š @ÃpAš|@/ .€‚€r!š:‚!€ƒ€‚ÿqBusiness Functions that are relevant to your organization. ? @»@( €.€2˜š‚€‚ÿCriticality AnalysisrC|@-A/ .€†€r!š:‚!€ƒ€‚ÿqSurvival times and operational impact of business functions. >»@kA( €,€2˜š‚€‚ÿIndustry Issues qH-AÜA) "€€2‘€š‚€‚ÿSpecific issues relevant to your organization or industry, including:: kAB/ .€€r!š:‚!€ƒ€‚ÿqIssue@ÜAVB/ .€"€r!š:‚!€ƒ€ ‚ÿqDescriptionwBBÍB5 :€„€r!š:‚!€ƒ€€€‚ÿqThe names of the key personnel responsible for the issue. <VB C( €(€2˜š‚€‚ÿKey Customers pGÍByC) "€Ž€2‘€š‚€‚ÿThe names and contact information for your key customers, including:I CÂC/ .€4€r!š:‚!€ƒ€‚ÿqCompany Name \*yCD2 4€T€r!š:‚!€ƒ€ €‚ÿqProduct or Service Provided O ÂCmD/ .€@€r!š:‚!€ƒ€ ‚ÿqContact First Name ND»D/ .€>€r!š:‚!€ƒ€ ‚ÿqContact Last Name R#mD E/ .€F€r!š:‚!€ƒ€ ‚ÿqContact Email Address ^/»DkE/ .€^€r!š:‚!€ƒ€ ‚ÿqContact Business Telephone Number R# E½E/ .€F€r!š:‚!€ƒ€ ‚ÿqFirst Line of Address IkEF/ .€4€r!š:‚!€ƒ€ ‚ÿqCity or Town X&½E^F2 4€L€r!š:‚!€ƒ€ €‚ÿqZip code or Postal Code =F›F/ .€€r!š:‚!€ƒ€‚ÿqCountry :^FÕF( €$€2˜š‚€‚ÿKey Vendors vM›FKG) "€š€2‘€š‚€‚ÿThe names and contact information for your key vendors, including: IÕF”G/ .€4€r!š:‚!€ƒ€‚ÿqCompany Name \*KGðG2 4€T€r!š:‚!€ƒ€ €‚ÿqProduct or Service Provided O ”G?H/ .€@€r!š:‚!€ƒ€ ‚ÿqContact First Name NðGH/ .€>€r!š:‚!€ƒ€ ‚ÿqContact Last Name R#?HßH/ .€F€r!š:‚!€ƒ€ ‚ÿqContact Email Address ^/H=I/ .€^€r!š:‚!€ƒ€ ‚ÿqContact Business Telephone Number R#ßHI/ .€F€r!š:‚!€ƒ€ ‚ÿqFirst Line of Address I=IØI/ .€4€r!š:‚!€ƒ€ ‚ÿqCity or Town X&I0J2 4€L€r!š:‚!€ƒ€ €‚ÿqZip code or Postal Code =ØImJ/ .€€r!š:‚!€ƒ€‚ÿqCountry ?0J¬J( €.€2˜š‚€‚ÿCritical Records •lmJAK) "€Ø€2‘€š‚€‚ÿInformation about any critical records that need to be covered by the Incident Management plan including:C¬J„K/ .€(€r!š:‚!€ƒ€‚ÿqRecord NAKÒK/ .€>€r!š:‚!€ƒ€ ‚ÿqShort description X)„K*L/ .€R€r!š:‚!€ƒ€ ‚ÿqMedia on which it is stored W%ÒKL2 4€J€r!š:‚!€ƒ€ €‚ÿqLocation of the records ‰T*L M5 :€¨€r!š:‚!€ƒ€€ €‚ÿqThe names of the key personnel responsible for the critical records. R#L\M/ .€F€r!š:‚!€ƒ€ ‚ÿqBusiness Functions Supported A MM( €2€2˜š‚€‚ÿSoftware Inventory †]\M#N) "€º€2‘€š‚€‚ÿThe name and product version of the software used in your organization, including: EMhN/ .€,€r!š:‚!€ƒ€‚ÿqSoftware N#N¶N/ .€>€r!š:‚!€ƒ€ ‚ÿqShort description ChNùN/ .€(€r!š:‚!€ƒ€ ‚ÿqVendor f4¶N_O2 4€h€r!š:‚!€ƒ€ €‚ÿqOperating System on which the software runs. =ùNœO( €*€2˜š‚€‚ÿNetwork Equipment{R_O#€) "€¤€2‘€š‚€‚ÿThe name and type of network equipment in your organizatioœO#€Ãn, including: HœOk€/ .€2€r!š:‚!€ƒ€‚ÿqServer Name M#€¸€/ .€<€r!š:‚!€ƒ€ ‚ÿqOperating System c1k€2 4€b€r!š:‚!€ƒ€€‚ÿqType of server, such as file server N¸€i/ .€>€r!š:‚!€ƒ€ ‚ÿqShort description d2Í2 4€d€r!š:‚!€ƒ€€‚ÿqType of computer, such as PC or Mac O i‚/ .€@€r!š:‚!€ƒ€‚ÿqInstalled Software R#Ín‚/ .€F€r!š:‚!€ƒ€‚ÿqBusiness Functions Supported D‚²‚( €8€2˜š‚€‚ÿWorkstation Inventory wNn‚)ƒ) "€œ€2‘€š‚€‚ÿThe name and type of workstations in your organization, including: M²‚vƒ/ .€<€r!š:‚!€ƒ€‚ÿqWorkstation Name M)ƒÃ/ .€<€r!š:‚!€ƒ€ ‚ÿqOperating System Fvƒ „/ .€.€r!š:‚!€ƒ€ ‚ÿqShort Descriptiond2Ãm„2 4€d€r!š:‚!€ƒ€€‚ÿqType of computer, such as PC or Mac O „¼„/ .€@€r!š:‚!€ƒ€‚ÿqInstalled Software R#m„…/ .€F€r!š:‚!€ƒ€‚ÿqBusiness Functions Supported C¼„Q…( €6€2˜š‚€‚ÿOutsourced Resources |S…Í…) "€¦€2‘€š‚€‚ÿThe name and contact information of any outsourced resources, including: EQ…†/ .€,€r!š:‚!€ƒ€‚ÿqResource ^/Í…p†/ .€^€r!š:‚!€ƒ€ ‚ÿqShort description of the resource L†¼†/ .€:€r!š:‚!€ƒ€‚ÿqConnection Type Lp†‡/ .€:€r!š:‚!€ƒ€‚ÿqDelivery Method I¼†Q‡/ .€4€r!š:‚!€ƒ€ ‚ÿqCompany Name H‡™‡/ .€2€r!š:‚!€ƒ€ ‚ÿqContact Name ^/Q‡÷‡/ .€^€r!š:‚!€ƒ€ ‚ÿqContact Business Telephone Number R#™‡Iˆ/ .€F€r!š:‚!€ƒ€ ‚ÿqContact Email Address R#÷‡›ˆ/ .€F€r!š:‚!€ƒ€ ‚ÿqFirst Line of Address IIˆäˆ/ .€4€r!š:‚!€ƒ€ ‚ÿqCity or Town X&›ˆ<‰2 4€L€r!š:‚!€ƒ€ €‚ÿqZip code or Postal Code D䈀‰/ .€*€r!š:‚!€ƒ€‚ÿqCountry R#<‰Ò‰/ .€F€r!š:‚!€ƒ€ ‚ÿqBusiness Functions Supported =€‰Š( €*€2˜š‚€‚ÿCommunications |SÒ‰‹Š) "€¦€2‘€š‚€‚ÿInformation abut your communications and related technologies, including: U&ŠàŠ/ .€L€r!š:‚!€ƒ€‚ÿqCommunications Technology P!‹Š0‹/ .€B€r!š:‚!€ƒ€‚ÿqCommunications Type EàŠu‹/ .€,€r!š:‚!€ƒ€ ‚ÿqProvider N0‹Ë/ .€>€r!š:‚!€ƒ€ ‚ÿqShort description U#u‹Œ2 4€F€r!š:‚!€ƒ€ €‚ÿqBusiness Functions SupportedBËZŒ( €4€2˜š‚€‚ÿInternet Technology pGŒÊŒ) "€Ž€2‘€š‚€‚ÿInformation abut your Internet related resources, including: MZŒ/ .€<€r!š:‚!€ƒ€‚ÿqInternet Resource NÊŒe/ .€>€r!š:‚!€ƒ€ ‚ÿqShort description P!µ/ .€B€r!š:‚!€ƒ€‚ÿqCommunications Type Jeÿ/ .€6€r!š:‚!€ƒ€‚ÿqDelivery Type EµDŽ/ .€,€r!š:‚!€ƒ€ ‚ÿqProvider IÿŽ/ .€4€r!š:‚!€ƒ€ ‚ÿqContact Name ^/DŽëŽ/ .€^€r!š:‚!€ƒ€ ‚ÿqContact Business Telephone Number R#Ž=/ .€F€r!š:‚!€ƒ€ ‚ÿqContact Email Address R#ëŽ/ .€F€r!š:‚!€ƒ€ ‚ÿqFirst Line of Address I=Ø/ .€4€r!š:‚!€ƒ€ ‚ÿqCity or Town X&<À2 4€L€r!š:‚!€Ø<ÀÀ €‚ÿqZip code or Postal Code DØ€À/ .€*€r!š:‚!€ƒ€‚ÿqCountry R#<ÀÒÀ/ .€F€r!š:‚!€ƒ€ ‚ÿqBusiness Functions Supported @€ÀÁ( €0€2˜š‚€‚ÿBackup Procedures i@ÒÀ{Á) "€€€2‘€š‚€‚ÿInformation about the backups you perform, including: CÁ¾Á/ .€(€r!š:‚!€ƒ€‚ÿqBackup N{Á Â/ .€>€r!š:‚!€ƒ€‚ÿqShort description Q"¾Á]Â/ .€D€r!š:‚!€ƒ€‚ÿqBackup software used M ªÂ/ .€<€r!š:‚!€ƒ€‚ÿqBackup frequency H]ÂòÂ/ .€2€r!š:‚!€ƒ€‚ÿqBackup type IªÂ;Ã/ .€4€r!š:‚!€ƒ€‚ÿqBackup media Lò‡Ã/ .€:€r!š:‚!€ƒ€‚ÿqBackup location N;ÃÕÃ2 4€8€r!š:‚!€ƒ€€‚ÿqBackup content K‡Ã Ä/ .€8€r!š:‚!€ƒ€ ‚ÿqBackup process LÕÃlÄ/ .€:€r!š:‚!€ƒ€ ‚ÿqRestore process [) ÄÇÄ2 4€R€r!š:‚!€ƒ€ €‚ÿqServers and workstations backed up/lÄöÄ* $€ €2˜š‚€‚‚‚ÿf5ÇÄ\Å1Ür9€\ŽÅhËHow to navigate Part 1 - Incident Management Traininga8öĽÅ) "€p€6˜ˆ–š‚€‚ÿHow to navigate Part 1 - Incident Management TrainingÙ˜\Å–ÈA P€3€2˜š‚€‚†"€‚ãä"úO€‰€‚‚ÿTo select Part 1 - Incident Management Training you click button 1. In the example above, button 1 is highlighted showing that Part 1 has been selected. IMCD will load Part 1 and its menu to allow you to navigate through its sections and pages.Each section of the Incident Management Training appears as an item in the menu on the left hand side of IMCD. Training topics are organised in to sections, which are denoted by a book symbol. To see the topics within a section you double click on a book or click on the + sign next to the book. When a section is expanded the + sign turns to a - sign. You can collapse the section by clicking on this - sign.§b½Å=ËE X€É€2˜š‚€†"€‚€€‚‚†"€‚‚ÿThe currently selected topic is highlighted by a navy blue background. In the example above the currently selected topic is "Why Incident Management?”. To select a different topic you just click on the topic you wish to see. You can also navigate topics by using the First, Previous, Next, and Last buttons shown below. These buttons allow you to step through IMCD one page at a time, so if a topic consists of more than one page use these buttons to view each page within the topic. If you are on the last page of Part 1 then IMCD will automatically load the Part 2 when you click the Next button. +–ÈhË( €€2˜š‚€‚ÿY(=ËÁË1-Ø bÁËÌCHow to navigate Part 2 - Guided AnalysisT+hËÌ) "€V€6˜ˆ–š‚€‚ÿHow to navigate Part 2 - Guided AnalysisÁ€ÁËÖÎA P€€2˜š‚€‚†"€‚ãä"úO€‰€‚‚ÿTo select Part 2 - Guided Analysis you click button 2. In the example above, button 2 is highlighted showing that Part 2 has been selected. IMCD will load Part 2 and its menu to allow you to navigate through its sections and pages.Each section of the Guided Analysis appears as an item in the menu on the left hand side of IMCD. The Guided Analysis is organised in to sections, which are denoted by a book symbol. To see the pages within a section you double click on a book or click on the + sign next to the book. When a section is expanded the + sign turns to a - sign. You can collapse the section by clicking on this - sign.4ïÌE X€ã€2˜š‚€†"€‚€€‚‚†"€‚‚ÿ The currently selected page is highlighted by a navy blue background. In the example above the currently selected page is "Key Customers”. To select a different page you just click on the page you wish to see. You can alsoÖÎhË navigate pages by using the First, Previous, Next, and Last buttons shown below. These buttons allow you to step through IMCD one page at a time. If you are on the last page of Part 2 then IMCD will automatically load the Part 3 when you click the Next button.-ÖÎC) "€€2˜š‚€‚‚ÿKŽ1æh¦ ŽÔ‰About Technology and ToolsFCÔ) "€:€6˜ˆ–š‚€‚ÿAbout Technology and Toolsµ…Ž‰0 .€ €2˜š‚€€€‚‚ÿIn this section you will be describing the technology and other elements that comprise the heart of your operations. In the preceding section – Business Function Analysis, you described your business; in this section you will be describing the tools and assets you use to conduct your business. You will also map these technologies to the business functions within your organization.CÔÌ1* ê€ Ì DSoftware Inventory>‰ ) "€*€6˜ˆ–š‚€‚ÿSoftware Inventoryţ) €é€2˜š‚€‚ÿIn this section, please describe the application software you use in your organization. Application software includes all software other than the operating system (such as Windows or Mac OS), and may include Office productivity products or suites, accounting software and suites, research databases, sales tracking software, human resources software and other packages.* Ñ' €€"š‚€‚ÿ[$§,7 >€J€2˜š‚€†"€€€‚ÿ To add a new Software Record:<Ñh+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<,Õ1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.}LhR1 2€˜€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Software Inventory page.YÕ«: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. êRÁ, &€Õ€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the software, which version and build it is, along with the operating system on which the software runs. You should also record any license numbers and keys so that the software can be reinstalled if necessary.ë¡«¬ J b€C€2©€š‚¨€ë˜ccF€‰€ë¤×Æ €‚ÿOn the Description tab you can add a description of the software as well as associate a PDF document with it. This could be a help manual for example.Z Á : D€B€r©€š:‚¨€ƒ€€†"€‚ÿ6.Click the Save button. ÊŠ¬ Ð @ N€€2˜š‚€€€‚‚†"€€€‚ÿThe new software record will appear in the Software Inventory listed on the Software Inventory page. To amend a Software Record:<  + &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<Ð y 1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.}L ö 1 2€˜€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Software Inventory page.Öšy Ì < F€5€r©€š:‚¨€ƒë#p 6€‰€‚ÿ4.Select the record you wish to edit. You can select an item by using the forward and back keys on the toolbar, or by selecting it in Table View. Z ö & : D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. T)Ì z + &€R€r©€š:‚¨€ƒ‚ÿ6.Enter the amended software details.Z & Ô : D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. æ´z º2 2€i€r©€š:‚¨€ƒ€€‚ÿ8.Your changes will appear in the Software Inventory listed on the Software Inventory page. You can undo any changes that have not yet been saved by clicking the Undo button.@Ô ú, (€(€2˜š‚€‚€‚ÿToolbar Buttonsbº\[#†€¥ ª 0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿgúÃI#b€<¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)c\2@[#†€¥ ª 0€€"š‚€†"€Ã2@‰‚ÿ*€€"š‚†"€‚ÿÿÿ hÚ@I#b€>¥ ª €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)Y2@ó@R#t€¥ ª 0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _š@RAI#b€,¥ ª €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d ó@¶A[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:RA9BI#b€t¥ ª €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d ¶AB[#†€¥ ª 0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~59BCI#b€j¥ ª €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)d BC[#†€¥ ª 0€€"š‚€†"€‚ÿ*€ €"š‚†"€‚ÿÿÿ aCàCI#b€0¥ ª €€"š‚€‚ÿ€€"š‚‚ÿÿÿTable ViewData View/CD* $€ €2˜š‚€‚‚‚ÿBàCQD1 ¦ 6 QDŽD’ŽNetwork Equipment=DŽD) "€(€6˜ˆ–š‚€‚ÿNetwork EquipmentìÃQDzG) €‡€2˜š‚€‚ÿDoes your office have a Local Area Network (LAN)? If your computers are connected to each, then they are a part of a network of computers called a Local Area Network (LAN). Many LANs (but not all of them) have main processor and storage nodes called servers. They may also include routers, firewalls, gateways, wireless access points, and various special purpose equipment. If you do not have any servers, then your network may be running in a peer-to-peer configuration where each workstation works directly with the other workstations. If you are connected to the Internet then you probably have a router and firewall. If you have any network equipment in your office it should be described in detail. *ŽD¤G' €€"š‚€‚ÿ[$zGÿG7 >€J€2˜š‚€†"€€€‚ÿ To add a new Software Record:<¤G;H+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<ÿG¨H1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.|K;H$I1 2€–€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Network Equipment page.Y¨H}I: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. á$I–J8 >€Ã€r©€š:‚¨€ƒ€€€€‚ÿ5.Select either New Network Equipment Record or Duplicate Network Equipment Record if you wish to create a copy of the current network equipment. This is useful if you have a lot of network equipment exactly the same.“h}I)K+ &€Ð€r©€š:‚¨€ƒ‚ÿ6.Enter the name of the network equipment along with the requested data such as CPU and hard drive. p$–J™LL f€I€r©€š:‚¨€ƒë˜ccF€‰€ë¤×Æ €‚ÿ7.You can add notes about any additional peripherals that are installed on the network equipment as well as add a description of the network equipment. You can associate a PDF document with the network equipment. This could be the manufacturers help or datasheet file for example.à´)KyN, &€i€r©€š:‚¨€ƒ‚ÿ8.You must also indicate which software is installed on the network equipment. To indicate which software is installed click on the Installed Software tab and then check the box or boxes next to the software installed on the network equipment. If there is no software listed, you will need to go to the Software Inventory page and add your software and then return to Network Equipment where the newly added software will be listed.®‚™L3, &€€r©€š:‚¨€ƒ‚ÿ9.Finally you need to select which business functions are supported by the network equipment. To assign business functions click on the Functions tab and then check the box or boxes next to the business functions that the network equipment supports. The names of the selected business functions will appear in the list below the full list of busyN3Diness functions. For example if the network equipment is a file server used by the Accounts department you would select some or all of the functions under the Accounting category. Note: To select all the business functions within a category hold down the Shift key and click the category name.DyNw‚< F€€r©€š:‚¨€ƒë›õ j€‰€‚ÿ10.If there are no business functions listed, you will need to go to Business Functions Review page and select or add the business functions relevant to the network equipment and then return to Network Equipment where the business functions will be listed.[!3Ò‚: D€D€r©€š:‚¨€ƒ€€†"€‚ÿ11.Click the Save button. x6w‚J„B R€o€2˜š‚€€€‚‚‚‚†"€€€‚ÿThe new network equipment record will appear in the Software Inventory listed on the Network Equipment page.Note: In the Small Business Edition of IMCD the maximum number of network devices that you can create and include in your Incident Management plans is 6. To amend a Network Equipment Record:<Ò‚†„+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<J„ó„1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.|K†„o…1 2€–€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Network Equipment page.Öšó„E†< F€5€r©€š:‚¨€ƒë#p 6€‰€‚ÿ4.Select the record you wish to edit. You can select an item by using the forward and back keys on the toolbar, or by selecting it in Table View. Z o…Ÿ†: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. ]2E†ü†+ &€d€r©€š:‚¨€ƒ‚ÿ6.Enter the amended network equipment details.Z Ÿ†V‡: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. õÁü†Kˆ4 6€ƒ€2˜š‚€€€‚‚€‚ÿYour changes will appear in the Network Equipment listed on the Network Equipment page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar ButtonsXV‡£ˆR#t€C  0€€"š‚€†"€‚ÿ€€"š‚‚ÿÿÿ/Kˆ$‰R#t€`C  €€"š‚€‚ÿ*€€"š‚†"€‚ÿÿÿNew (Ctrl+N) New Network Equipment Record{)£ˆŸ‰R#t€TC  €€"š‚€‚ÿ*€€"š‚†"€‚ÿÿÿ Duplicate Network Equipment RecordX$‰÷‰R#t€C  0€€"š‚€†"€‚ÿ€€"š‚‚ÿÿÿ[Ÿ‰RŠI#b€$C  €€"š‚€‚ÿ€ €"š‚‚ÿÿÿEdit (Ctrl+E)c÷‰µŠ[#†€C  0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ hRŠ‹I#b€>C  €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YµŠv‹R#t€C  0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _‹Õ‹I#b€,C  €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d v‹9Œ[#†€C  0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:Õ‹¼ŒI#b€tC  €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d 9Œ [#†€C  0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5¼ŒžI#b€jC  €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)d Ž[#†€C  0€€"š‚€†"€‚ÿ*€ €"š‚†"€‚ÿÿÿ ažcŽI#b€0C  €€"š‚€‚ÿ€€"š‚‚ÿÿÿTable ViewData View/Ž’Ž* $€ €2˜š‚€‚‚‚ÿFcŽØŽ1ê€ [ØŽ'Workstation InventoryA’Ž) "€0€6˜ˆ–š‚€‚ÿWorkstation InventoryҘ؎ À: B€3€2˜š‚€‚‚†"€€€‚ÿYou need to record details about all the workstations in your organization as part of your Incident Management plan. To add a new Workstation: À’Ž<HÀ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m< ÀµÀ1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.€OHÀ5Á1 2€ž€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Workstation Inventory page.YµÀŽÁ: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. Ê5ÁÂ8 >€•€r©€š:‚¨€ƒ€€€€‚ÿ5.Select either New Workstation Record or Duplicate Workstation Record if you wish to create a copy of the current workstation. This is useful if you have a lot of workstations exactly the same.bŽÁÃ+ &€Ä€r©€š:‚¨€ƒ‚ÿ6.Enter the name of the workstation along with the requested data such as CPU and hard drive. ^Â{ÄL f€%€r©€š:‚¨€ƒë˜ccF€‰€ë¤×Æ €‚ÿ7.You can add notes about any additional peripherals that are installed on the workstation as well as add a description of the workstation. You can associate a PDF document with the workstation. This could be the manufacturers help or datasheet file for example.جÃSÆ, &€Y€r©€š:‚¨€ƒ‚ÿ8.You must also indicate which software is installed on the workstation. To indicate which software is installed click on the Installed Software tab and then check the box or boxes next to the software installed on the workstation. If there is no software listed, you will need to go to the Software Inventory page and add your software and then return to Workstation Inventory where the newly added software will be listed.ˆ\{ÄÛÈ, &€¹€r©€š:‚¨€ƒ‚ÿ9.Finally you need to select which business functions are supported by the workstation. To assign business functions click on the Functions tab and then check the box or boxes next to the business functions that the workstation supports. The names of the selected business functions will appear in the list below the full list of business functions. For example if the Accounts department uses the workstation you would select some or all of the functions under the Accounting category. Note: To select all the business functions within a category hold down the Shift key and click the category name.BSÆÊ< F€ €r©€š:‚¨€ƒë›õ j€‰€‚ÿ10.If there are no business functions listed, you will need to go to Business Functions Review page and select or add the business functions relevant to the workstation and then return to Workstation Inventory where the business functions will be listed.[!ÛÈxÊ: D€D€r©€š:‚¨€ƒ€€†"€‚ÿ11.Click the Save button. a ÊÙËA P€C€2˜š‚€€€‚‚‚†"€€€‚ÿThe new workstation will appear in the Workstation Inventory listed on the Workstation Inventory page.Note: In the Small Business Edition of IMCD the maximum number of workstations that you can create and include in your Incident Management plans is 12. To amend a Workstation:<xÊÌ+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<ÙË‚Ì1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.€OÌÍ1 2€ž€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Workstation Inventory page.Öš‚ÌØÍ< F€5€r©€š:‚¨€ƒë#p 6€‰€‚ÿ4.Select the record you wish to edit. You can select an item by using the forward and back keys on the toolbar, or by selecting it in Table View. Z Í2Î: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. W,Ø͉Î+ &€X€r©€š:‚¨€ƒ‚ÿ6.Enter the amended workstation details.Z 2ÎãÎ: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. ýɉÎàÏ4 6€“€2˜š‚€€€‚‚€‚ÿYour changes will appear in the Workstation Inventory listed on the Workstation Inventory page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar ButtonsXãÎDR#t€C àÏD’Ž 0€€"š‚€†"€‚ÿ€€"š‚‚ÿÿÿ{)àÏ¿R#t€TC  €€"š‚€‚ÿ*€€"š‚†"€‚ÿÿÿNew (Ctrl+N) New Workstation Recordu#D4R#t€HC  €€"š‚€‚ÿ*€€"š‚†"€‚ÿÿÿ Duplicate Workstation RecordX¿ŒR#t€C  0€€"š‚€†"€‚ÿ€€"š‚‚ÿÿÿ[4çI#b€$C  €€"š‚€‚ÿ€ €"š‚‚ÿÿÿEdit (Ctrl+E)cŒJ[#†€C  0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ hç²I#b€>C  €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YJ R#t€C  0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _²jI#b€,C  €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d Î[#†€C  0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:jQI#b€tC  €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d ε[#†€C  0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5Q3I#b€jC  €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)d µ—[#†€C  0€€"š‚€†"€‚ÿ*€ €"š‚†"€‚ÿÿÿ a3øI#b€0C  €€"š‚€‚ÿ€€"š‚‚ÿÿÿTable ViewData View/—'* $€ €2˜š‚€‚‚‚ÿEøl1ú6 çl¬u Summary of Computers@'¬) "€.€6˜ˆ–š‚€‚ÿSummary of ComputersyOl% * "€Ÿ€2˜š‚€‚‚ÿThe Summary of Computers page summarizes the workstations and network equipment you have identified, along with their allocation to business functions. For example, if three PCs support a particular business function, then that business function is allocated three computers. If one of those PCs also supports two other business functions, then those other business functions are also each allocated one computer. Therefore, the total reached by adding up the numbers of computers in each business function may exceed the total number of PCs. This is an expected outcome of the analysis.P&¬u * "€M€2˜š‚€‚‚ÿPlease check if any business functions have not been assigned to either network equipment or a workstation. There may be a good reason for this, such as payroll being outsourced to a third party, but you should ensure that there is a valid reason why a business function remains unassigned.E% º 1F[š‡º ú ·NOutsourced Resources@u ú ) "€.€6˜ˆ–š‚€‚ÿOutsourced Resourcesຠ : B€Ã€2˜š‚€‚‚†"€€€‚ÿOutsourced Resources and Services are those services your organization outsources to third parties or partners, such as tax services, search services, listing services, or other applications served through the web (ASP services). Outsourced computing resources are those services that your organization uses either through direct connections or via manual exchange methods such as mail, email, web interface, and other similar techniques. To add a new Outsourced Resource:<ú P + &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m< ½ 1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.NP <1 2€œ€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Outsourced Resources page.Y½ •: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. á<¢, &€Ã€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the outsourced resource and select how information is sent and received from the service. You should also record the name, address, and contact details of the company to whom the service is outsourced.»•µ@L f€w€r©€š:‚¨€ƒë˜ccF€‰€ë¤×Æ €‚ÿ6.On the Descrip¢µ@u tion tab you can add a description of the outsourced resource as well as associate a PDF document with it. This could be a service level agreement for example.ƒW¢8C, &€¯€r©€š:‚¨€ƒ‚ÿ7.Finally you need to select which business functions are supported by the outsourced resource. To assign business functions click on the Functions tab and then check the box or boxes next to the business functions that the outsourced resource supports. The names of the selected business functions will appear in the list below the full list of business functions. For example if the outsourced resource is a payroll service you would select Payroll under the Accounting category. Note: To select all the business functions within a category hold down the Shift key and click the category name.Dµ@|D< F€€r©€š:‚¨€ƒë›õ j€‰€‚ÿ8.If there are no business functions listed, you will need to go to Business Functions Review page and select or add the business functions relevant to the critical record and then return to Outsourced Resources where the business functions will be listed.Z 8CÖD: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ9.Click the Save button. Í|D£E@ N€€2˜š‚€€€‚‚†"€€€‚ÿThe new outsourced resource will appear in the Outsourced Resource listed on the Outsourced Resources page. To amend a Workstation:<ÖDßE+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<£ELF1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.NßEËF1 2€œ€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Outsourced Resources page.ÖšLF¡G< F€5€r©€š:‚¨€ƒë#p 6€‰€‚ÿ4.Select the record you wish to edit. You can select an item by using the forward and back keys on the toolbar, or by selecting it in Table View. Z ËFûG: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. _4¡GZH+ &€h€r©€š:‚¨€ƒ‚ÿ6.Enter the amended outsourced resource details.Z ûG´H: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. úÆZH®I4 6€€2˜š‚€€€‚‚€‚ÿYour changes will appear in the Outsourced Resource listed on the Outsourced Resources page. You can undo any changes that have not yet been saved by clicking the Undo button.Toolbar Buttonsb´HJ[#†€C  0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿg®IwJI#b€<C  €€"š‚€‚ÿ€€"š‚‚ÿÿÿNew (Ctrl+N)Edit (Ctrl+E)cJÚJ[#†€C  0€€"š‚€†"€‚ÿ*€€"š‚†"€‚ÿÿÿ hwJBKI#b€>C  €€"š‚€‚ÿ€ €"š‚‚ÿÿÿUndo (Ctrl+Z)Save (Ctrl+S)YÚJ›KR#t€C  0€€"š‚€†"€‚ÿ€ €"š‚‚ÿÿÿ _BKúKI#b€,C  €€"š‚€‚ÿ€(€"š‚‚ÿÿÿDelete (Ctrl+Del)d ›K^L[#†€C  0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ƒ:úKáLI#b€tC  €€"š‚€‚ÿ€2€"š‚‚ÿÿÿFirst Item (Ctrl+Home)Previous Item (Ctrl+Left Arrow)d ^LEM[#†€C  0€€"š‚€†"€ ‚ÿ*€ €"š‚†"€ ‚ÿÿÿ ~5áLÃMI#b€jC  €€"š‚€‚ÿ€>€"š‚‚ÿÿÿNext Item (Ctrl+Right Arrow)Last Item (Ctrl+End)d EM'N[#†€C  0€€"š‚€†"€‚ÿ*€ €"š‚†"€‚ÿÿÿ aÃMˆNI#b€0C  €€"š‚€‚ÿ€€"š‚‚ÿÿÿTable ViewData View/'N·N* $€ €2˜š‚€‚‚‚ÿ?ˆNöN1çh€ öN0O ÂCommunications:·N0O) "€"€6˜ˆ–š‚€‚ÿCommunications÷½öN3€: B€}€2˜š‚€‚‚†"€€€‚ÿCommunications Technologies are the communications and related technologies your organization uses, such as fax, the Internet, and telephone. To 0O3€·Nadd a new Communications Technology:<0Oo€+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<3€Ü€1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.yHo€U1 2€€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Communications page.YÜ€®: D€@€r©€š:‚¨€ƒ€€†"€‚ÿ4.Click the New button. à´UŽ‚, &€i€r©€š:‚¨€ƒ‚ÿ5.Enter the name of the communications technology and select which type of communication technology it is. You should also record the name of the company providing the service.$Ø®²ƒL f€±€r©€š:‚¨€ƒë˜ccF€‰€ë¤×Æ €‚ÿ6.On the Description tab you can add a description of the communications technology as well as associate a PDF document with it. This could be a service level agreement or set up instructions for example.ËŸŽ‚}†, &€?€r©€š:‚¨€ƒ‚ÿ7.Finally you need to select which business functions are supported by the communications technology. To assign business functions click on the Functions tab and then check the box or boxes next to the business functions that the communications technology supports. The names of the selected business functions will appear in the list below the full list of business functions. For example if the communications technology is free phone number used by the Sales department you would select some or all of the business functions under the Sales category. Note: To select all the business functions within a category hold down the Shift key and click the category name.H ²ƒŇ< F€€r©€š:‚¨€ƒë›õ j€‰€‚ÿ8.If there are no business functions listed, you will need to go to Business Functions Review page and select or add the business functions relevant to the communications technology and then return to Communications where the business functions will be listed.Z }†ˆ: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ9.Click the Save button. á¡Å‡‰@ N€E€2˜š‚€€€‚‚†"€€€‚ÿThe new communications technology will appear in the Communications Technology listed on the Communications page. To amend a Communications Technology:<ˆ<‰+ &€"€r©€š:‚¨€ƒ‚ÿ1.Start IMCD.m<‰©‰1 2€x€r©€š:‚¨€ƒ€€‚ÿ2.Click the 2 button to open Part 2 - Guided Analysis.yH<‰"Š1 2€€r©€š:‚¨€ƒ€€‚ÿ3.Select the Technology & Tools Description > Communications page.Öš©‰øŠ< F€5€r©€š:‚¨€ƒë#p 6€‰€‚ÿ4.Select the record you wish to edit. You can select an item by using the forward and back keys on the toolbar, or by selecting it in Table View. Z "ŠR‹: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ5.Click the Edit button. e:øŠ·‹+ &€t€r©€š:‚¨€ƒ‚ÿ6.Enter the amended communications technology details.Z R‹Œ: D€B€r©€š:‚¨€ƒ€€†"€‚ÿ7.Click the Save button. úÆ·‹ 4 6€€2˜š‚€€€‚‚€‚ÿYour changes will appear in the Communications Technology listed on the Communications page. Y