This page answers Frequently Asked Questions about IMCD™. If you have a question that is not answered here, please send the question to support@contingenz.com. We will answer your question and may also post the answer here to assist other IMCD™ users. A: Uninstalling IMCD will erase the IMCD database, which stores all the data you enter in Part 2 of IMCD. Use the backup function in the Help section to make a backup of your IMCD database before uninstalling IMCD. When you reinstall IMCD on a different computer you may use the restore function in the Help section to restore the database to the new computer. A: For IMCD Version 1 users, please note that Version 2 of IMCD has introduced a new database structure to accommodate its significantly expanded capabilities. The Version 1 database is not compatible with the Version 2 program. For special upgrade information, please click here to send email to IMCD Support.

If you are already running an IMCD Version 2.x.x, then you must not reinstall a complete version on top of your existing version unless you take special precautions, even if you uninstall the old version first. NOTE: If you install a newer version of IMCD on top of an existing installation, you risk losing your database with all of your data and having a corrupted installation.

If you must reinstall a full version, be certain to first backup your database and your reports to a known location outside of the IMCD 2 directory or folder structure. Then, delete the entire IMCD 2 directory structure. By default, this directory is "C:\Program Files\ContingenZ\IMCD 2" but is user configurable, so be certain you delete the correct directory tree. After installation, you will need to restore the previous database to regain your data. Older reports may be copied back to their correct location or regenerated using the newly installed IMCD.

A: The questions are to help you learn the material. They check to make sure that you understand what is being presented. There is no scoring and results are not stored. A: Yes. You may continue to use your existing version so long as it is at least Reader v6. Prior versions are not fully compatible with IMCD. To download the latest version of Adobe Reader from the Adobe Site, click here. A: Yes. IMCD allows you to select the printer you wish to use. A: Yes. You may select to generate all the reports and then to print them selectively. If you select only the reports you want, they will print in the correct order, leaving out the portions that are not necessary for a specific key person.

If you are generating PDF files, you will also be prompted to save the collection of files into a single PDF file.

A: As with any complex plan, you will learn with experience which sections change with which data sets. Until you know that, you may regenerate and reprint all the reports with one click. You may also generate and print a subset of the reports by selecting them in the printing section. A: Yes. To prevent IMCD from requiring information prior to saving the file, Use Part T, Preferences, and uncheck the Full Check option. A: Yes. Send an email to support@contingenz.com and explain your need for a change, providing the exact company name you need. We will send you a new Registration Key for that company name.  A: Yes. If your regional office is responsible for its own Disaster Recovery or Incident Management Plan, then IMCD will generate your plan for you. The plan it produces will also provide to your headquarters office the proof that you have performed your planning process well. A: Yes. You may enter data and use the program. It is functional in every way except that your reports will show that this is an unlicensed copy and you will be able to generate only PDF files. When you enter your registration key, your data will remain and the program will become a fully licensed copy. A: Yes. There are two ways to bring existing information into IMCD. One way is to link to a PDF file containing that information so it prints within the plan at a place of your choosing. You may also use the Windows "copy and paste" capability. While entering data into a specific IMCD field, highlight the appropriate information in your source database and press CTL-C (hold down the control key while pressing the letter C) to copy the selected text into the Windows clipboard. Then, place the cursor in the IMCD field and press CTL-V to past that information into the field.